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Vendor experience service specialist 供應商經驗客服專員

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Job updated 13 days ago

Job Description

As a passionate vendor experience service specialist, you need to assist the restaurant partner to find a solution when facing the problem of Level 2.
The number of cases that will close customer complaints will be the main KPI.
This work requires cross-departmental collaboration and communication to investigate each case and make it properly responded to and handled, in order to achieve both the improvement of vendor experience and the decline of vendor complaint cases. At the same time, you need to follow
your manager or team leader to complete many projects and vendor research. Making innovative suggestions and SOP improvements to effectively solve supplier problems.
作為一個優越的供應商經驗客服專員, 你需要協助餐廳夥伴面臨Level 2的問
題時找到解決方案,將關閉客戶投訴的案件數量為主要KPI。這個工作需要
跨部門協作與溝通來調查每一個案件並且使其得到妥善的回覆與處理, 以同
時達成客戶體驗的提升與客訴案件下降的指標。與此同時, 你需要跟隨你的
主管或團隊領袖完成許多專案與供應商研究. 對有效解決供應商問題做出創
新的建議與SOP改善。

Job Description:
1. B2B Customer or Accounts Service Developing experiences and
skills will be nice.
2. 1-2 years of work experience, no working experience acceptable.
3. Excellence of customer service executions and project management independent work ability.
4. Well-known of E-Commerce B2B industry flow, or passionate to learn how to solve the problem of vendor faced.
5. Team player with patience, high EQ, Careful and passionate about service.
6. Being accountable when facing difficult problems and challenges.

Requirements

-Having interests with business in B2B, retail managements, first line customer service and CRM.
-Fluently English presentation, documents processing, Microsoft office skill is needed.
-TOEIC 750+, or TOEFL 80+, or IELTS 5.0+
-Familiar with Salesforce.com, Tableau, SAP, Adobe, and website language is a plus.

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35,000 ~ 40,000 TWD / month
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foodpanda 是德國的外送企業 Delivery Hero 旗下的網際網路外送服務平台,始終秉持著「外送幸福」的初衷,期待透過美食與日常生活即時外送服務,解決日常運送問題。我們的營運範圍覆蓋中歐與亞洲 11 個國家,包含新加坡、香港、台灣、泰國、巴基斯坦…等地區,foodpanda擁抱多元,我們有來自 50 個國籍的員工,使用 40 多種語言,在文化共融上非常具有包容。foodpanda亦大力提倡性別平權,為照顧員工身心健康,提供彈性工時與彈性辦公地點等政策,如果你和我們一樣力求突破成長、樂於創新挑戰、喜歡活力自由的工作氛圍,歡迎加入foodpanda,我們一起攜手打造Diversity多元、Equity平等、Inclusion共融的職場環境。


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