【Niceday】User Operation Manager

Job Description

【Objectives of this role】

As a Niceday User Operation Assistant Manager / Manager, your primary objective will be to enhance the user experience, increase user engagement, and drive user retention. You will play a crucial role in managing user operations, ensuring seamless communication with our user base, and optimizing user-related processes for Niceday users.


  • Planning and Implementing strategies to increase user retention through various channels, including app notifications, emails, and in-app messages.
  • Collaborate closely with Niceday Account Managers and Business Development managers to execute user-centric campaigns, including copywriting for campaign materials.
  • Utilize data analytics tools to track user behavior, identify trends, and make data-driven recommendations for improving user experience.
  • Continuously optimize user journeys to enhance efficiency and effectiveness.
  • Identify areas for improvement and implement solutions.
  • Execute user communication plans to inform users about new features, updates, and promotions.



  • Minimum of 1 year of experience in User Operations or CRM-related roles.
  • Fluent in both English and Mandarin for effective writing and communication.
  • Creativity and strong ability to persuasive copywriting skills.
  • Strong analytical skills with a keen eye for detail and a data-driven mindset.
  • Enjoy the continuous pursuit of the best solutions through testing.
  • A team player with leadership skills.

【Nice to have】

  • Experience with Email Marketing.
  • Passion for travel, leisure, and enjoying life.
1 years of experience required
Regular earnings reach NT$40,000
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Entry level
Regular earnings reach NT$40,000

180 ~ 180 TWD / hour