(美國市場) 線上文字客服 (USA market) Online Customer Success Specialist

Cubo AI 智慧寶寶攝影機 (雲云科技) work environment photoCubo AI 智慧寶寶攝影機 (雲云科技) work environment photoCubo AI 智慧寶寶攝影機 (雲云科技) work environment photoCubo AI 智慧寶寶攝影機 (雲云科技) work environment photoCubo AI 智慧寶寶攝影機 (雲云科技) work environment photo

Job Description

Are you passionate about new technologies and innovative solutions that help improve people’s lives? Do you find helping others solve their problems rewarding and enjoy connecting and engaging with people? If this sounds like you, we have an exciting opportunity for you!

【About Cubo】

Cubo AI is a smart AI baby monitor bringing peace of mind and joy to parents everywhere. Founded by parents in tech, Cubo has served over 6,000 happy parents in 10 countries since its launch in May 2018. Cubo AI is excited to continue its mission and expand to North America later this year. We are looking for a personable, empathetic, and confident individual to join our team to bring happiness and health through innovation to every family in the world!

【Responsibilities】

  • Assist customers with questions, complaints, provide information about products and services in a professional and courteous manner.
  • Maintain a positive and empathetic attitude toward customers at all times.
  • Respond promptly to customer inquiries.
  • Walk customers through basic troubleshooting or setup processes.
  • Communicate and coordinate with cross functional teams as necessary.
  • Provide feedback and help streamline/optimize customer service process.
  • Act as a Cubo brand ambassador to engage with (potential) customers. Establish brand image and build brand equity through outstanding customer relationship management (Take part in building a brand from scratch!)

【Requirement】

  • Good command of written and spoken English.
  • Real passion for helping others and crafting customer service experiences that exceed users' expectations.
  • Ability to stay calm when customers are stressed or upset.

【Bonus Points】

  • Relevant professional experience in the customer service sector

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Cubo AI 智慧寶寶攝影機 (雲云科技)

(110) 台北市信義區信義路5段150巷2號19樓之4

About us

我們是一個愛寶寶的台灣新創團隊,結合了 AI 菁英、行銷專家、及禾馨婦幼醫院小兒科副院長 - 葉勝雄醫師的力量,一起研發「 Cubo AI智慧成長型寶寶攝影機」。我們相信每個寶寶都是送子鳥的恩賜,應該被好好守護。歡迎你加入我們的行列,一起守護全台灣、全世界的每個寶寶!

雲云是一家非常注重「使用者體驗」,並以「精實創業(Lean Startup)」為核心的台灣新創公司,團隊成員來自AI、軟體、硬體、國際行銷,有平均超過15年的年資。並有多位連續創業家。「Cubo AI 智慧寶寶攝影機」是我們第一個誕生的產品,目前 Cubo 在市場上也已受到台灣爸媽高度關注與喜愛,加入 Cubo,你能真實參與新創公司「從0到1、從無到有」的刺激過程!

雲云也是AppWorks第16屆的培育團隊。在這裡,你也可以學到最新的科技趨勢,並與台灣最頂尖的創業家們,一起學習成長!

We’re a Taiwan startup and we love babies. We’re building the smart baby monitor “Cubo” with pioneers in AI technology, marketing, and in collaboration with the Pediatric associate dean, Dr. Yeh, from the renowned Dianthus MFM Clinic. Come join us and help us protect every baby in the world and keep them safe and sound!

At Yunyun Tech, we put user experience at the forefront and we live by the Lean Startup values in our DNA. We have world-class team members that have been working in AI, software, hardware, design, marketing, and building startups for over 15 years. Our smart baby monitor Cubo is loved by many new parents in Taiwan and we invite you to come along for the journey!

We’re also part of the batch #16 from AppWorks, the biggest startup accelerator in Taiwan, where you can learn and be part of the latest technology trend and work among the best of the best in Taiwan!

有興趣者加入我們的你,歡迎用CakeResume應徵,或直接將簡歷寄到 [email protected]

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