(美國市場) 線上客戶服務經理 Customer Service Lead (USA market)

Cubo AI寶寶攝影機 (雲云科技)

Job Description

【Responsibilities】
1. Help lead a team of front-line support representatives to provide world-class support to our customers
2. Partner with the entire team to convert initiatives into policies which will have a positive impact on our customers
3. Ensure our customer service teams deliver high-quality performance
4. Investigate incidents, verifying facts, and figuring out resolutions
5. Monitor flagged and inappropriate content and identify trends in online risk
6. Collaborate with the internal team and country team
7. Dive deep into the performance numbers, perform gap analysis and take data-driven actions to increase the quality and the reactivity of our customer service.

Requirements

【Requirements】 1. At least Bachelor's Degree or higher 2. Good communication skills in written and spoken English 3. At least 2 years of relevant professional experience and people management experience, preferably as a first responder, incident responder, customer service, or customer relations 4. Real passion for helping others and crafting customer service experiences that exceed users' expectations 5. Ability to troubleshoot problems and find speedy resolutions 6. Skilled at handling multiple issues at once to efficiently prioritize and solve a large number of inquiries 【Bonus Points】 1. Passionate about great customer experience 2. Calm and collected - You will stay calm and can be the rock for those who come to us when they need help 3. Patient and attentive - You will have to display patience and empathy while listening to our customers through critical issues and figuring out what they need 4. Goal-oriented - You will do what it takes to achieve the critical metrics in providing a high quality of customer experience towards our customers 5. Willing to learn - You love learning how things work and you’re always looking for ways to innovate. You enjoy testing different strategies and tracking the results 6. Agile - You can move quickly and adapt to a fast-paced and constantly evolving environment. You will be on the front-lines of a highly visible, fast-growing brand *Application with English resume for this role is a must. *Application with English resume for this role is a must. *Application with English resume for this role is a must.

Salary

50K ~ 60K TWD / month

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Cubo AI寶寶攝影機 (雲云科技)

台北市信義區信義路五段150巷2號8樓之7

About us

我們是一個愛寶寶的台灣新創團隊,結合了 AI 菁英、行銷專家、及禾馨婦幼醫院小兒科副院長 - 葉勝雄醫師的力量,一起研發「 Cubo AI智慧成長型寶寶攝影機」。我們相信每個寶寶都是送子鳥的恩賜,應該被好好守護。歡迎你加入我們的行列,一起守護全台灣、全世界的每個寶寶! 雲云是一家非常注重「使用者體驗」,並以「精實創業(Lean Startup)」為核心的台灣新創公司,團隊成員來自AI、軟體、硬體、國際行銷,有平均超過15年的年資。並有多位連續創業家。「Cubo AI 智慧寶寶攝影機」是我們第一個誕生的產品,目前 Cubo 在市場上也已受到台灣爸媽高度關注與喜愛,加入 Cubo,你能真實參與新創公司「從0到1、從無到有」的刺激過程! 雲云也是AppWorks第16屆的培育團隊。在這裡,你也可以學到最新的科技趨勢,並與台灣最頂尖的創業家們,一起學習成長! We’re a Taiwan startup and we love babies. We’re building the smart baby monitor “Cubo” with pioneers in AI technology, marketing, and in collaboration with the Pediatric associate dean, Dr. Yeh, from the renowned Dianthus MFM Clinic. Come join us and help us protect every baby in the world and keep them safe and sound! At Yunyun Tech, we put user experience at the forefront and we live by the Lean Startup values in our DNA. We have world-class team members that have been working in AI, software, hardware, design, marketing, and building startups for over 15 years. Our smart baby monitor Cubo is loved by many new parents in Taiwan and we invite you to come along for the journey! We’re also part of the batch #16 from AppWorks, the biggest startup accelerator in Taiwan, where you can learn and be part of the latest technology trend and work among the best of the best in Taiwan! 有興趣者加入我們的你,歡迎用CakeResume應徵,或直接將簡歷寄到 [email protected]

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Cubo

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