We are looking for a technically skilled candidate with excellent interpersonal skills for the technical support position. Your role will be in between the 1st level customer support and product R&D engineers. You will troubleshoot technical issues, provide timely response, and work with R&D team to identify root causes.
Moreover, this role also needs to provide training to 1st level customer support, and help build up the process of 2nd level technical support.
- Identify the cause of issues and provide solutions to customers through 1st level support
- Timely response to issue tracking tickets and help customers resolve issues
- Setting up test environment to reproduce the product issues
- Work with R&D engineers to identify the root cause of product issues
- Manage multiple cases at one time
- Building up the process of issue consolidation and the coordination between different customer service and R&D teams
- Provide the technical training to 1st level technical support (in Mandarin and English)
- Be involved in QA process with QA team to ensure the product quality
- Familiarity with command line Unix/Linux environment
- Familiarity with Windows/macOS environment
- Familiarity with Android/iOS systems
- Familiarity with the WiFi network setup and troubleshooting
- Familiarity the basic IT network setup and troubleshooting
- Experiences of remote troubleshooting
- Prior experience in tech support, desktop support, software QA, or a similar role.
- Good English communication
- Good problem analysis and solving skills
- Passion on problem solving
- Outgoing personality and good team working
## Nice to have
- Ability to code in any programming language
- Understanding the video and audio encoding/decoding concept
【 歡迎透過 https://reurl.cc/6yp0WZ 應徵，我們將會優先處理！】
我們是一個愛寶寶的台灣新創團隊，結合了 AI 菁英、行銷專家、及禾馨婦幼醫院小兒科副院長 - 葉勝雄醫師的力量，一起研發「 Cubo AI智慧成長型寶寶攝影機」。我們相信每個寶寶都是送子鳥的恩賜，應該被好好守護。歡迎你加入我們的行列，一起守護全台灣、全世界的每個寶寶！
雲云是一家非常注重「使用者體驗」，並以「精實創業(Lean Startup)」為核心的台灣新創公司，團隊成員來自AI、軟體、硬體、國際行銷，有平均超過15年的年資。並有多位連續創業家。「Cubo AI 智慧寶寶攝影機」是我們第一個誕生的產品，目前 Cubo 在市場上也已受到台灣爸媽高度關注與喜愛，加入 Cubo，你能真實參與新創公司「從0到1、從無到有」的刺激過程！
We’re a Taiwan startup and we love babies. We’re building the smart baby monitor “Cubo” with pioneers in AI technology, marketing, and in collaboration with the Pediatric associate dean, Dr. Yeh, from the renowned Dianthus MFM Clinic. Come join us and help us protect every baby in the world and keep them safe and sound!
At Yunyun Tech, we put user experience at the forefront and we live by the Lean Startup values in our DNA. We have world-class team members that have been working in AI, software, hardware, design, marketing, and building startups for over 15 years. Our smart baby monitor Cubo is loved by many new parents in Taiwan and we invite you to come along for the journey!
We’re also part of the batch #16 from AppWorks, the biggest startup accelerator in Taiwan, where you can learn and be part of the latest technology trend and work among the best of the best in Taiwan!
有興趣者加入我們的你，歡迎用CakeResume應徵，或直接將簡歷寄到 [email protected]