BD Ops (TVC) Job Description- BD Ops Consultants

BD Ops team is an organization dedicated to helping developers build successful businesses using the Android platform and Google Play. Our team works across different groups to support developers on both business and technical opportunities, and more importantly, help them build great apps and become successful on Play.

Building a strong catalog of developers across all service levels for apps and games, identifying and cultivating high potential developers, and driving adoption of quality-improving products is paramount to ecosystem success, we need to be experienced BD Ops Consultants to help scale our efforts to reach more high potential developers as the range of products and platforms developers are expected to embrace continue to grow across Google Play and the Android Platform.

補充職務特色：

1. 您將進入App軟體產業第一線龍頭科技公司，熟悉手機App市場營運、行銷工具、各項營運管理...等

2. 同時擁有顧問與科技產業工作歷練與專業，適合期待成為獨當一面的產品顧問

3. 同事遍佈於全球各大洲(歐美、東南亞、香港、台灣...等)，全英文工作環境與多文化協調合作

補充工作內容：

1. 協助全球手機應用程式App開發商解決控制台操作、營運等各項疑難

2. 協助客戶於平台上的廣告推播、推薦排行榜、前十大推薦榜單...等媒體曝光管理

3. 結合各項時事、政策、業務策略，協助業務團隊執行各項軟體專案

4. 與各國跨功能團隊（政策，工程，與業務開發）共同解決緊急客戶問題...等

This role entails two parts, Portfolio Operations, and Ecosystem Account Management. Portfolio Ops is focused on handling technical and business issues stemming from the very top partners in the world. Ecosystem Account Management is providing scalable business development management and support for a set of highly important partners to the ecosystem.

Minimum requirements

• Years of relevant work experience
• Years of customer service or account management experience
• Years of experience with programming languages
• Experience troubleshooting and independently solving technical issues related to software
• Passion for mobile Apps or Games.
• Strong business communication skills. Fluent in both written and spoken English and local language as required by location.

Preferred background / characteristics

• Computer Science degree or equivalent.
• Mobile App or Game development.
• Years of customer service experience dealing with important partners related to technical topics. Preferably in a Sales environment.
• Experience troubleshooting and independently solving technical issues related to mobile Apps and Games.

Reactive Support

• Provide reactive and featuring support to the top service levels of the platform by offloading rules-based tasks from BD managers and executing these tasks in high quality and timely manner.
• Communicate with partners in a highly supportive and customer-friendly manner appropriate for the industry and for a population of partners we are engaging with.
• Consult with stakeholder teams to resolve technical issues related to the Play console, Android products and platforms, as well as Policy related issues.
• Obtain and update the right contact information across developers whom we are targeting and/or communicating with