Senior User Experience Researcher

Updated 15 days agoDesign » UX Design
Whoscall (Gogolook)  work environment photoWhoscall (Gogolook)  work environment photoWhoscall (Gogolook)  work environment photoWhoscall (Gogolook)  work environment photoWhoscall (Gogolook)  work environment photo

Job Description

Roles and Responsibilities

  1. Participate in the early-stage products/features discovery process, to understand users’ needs, pain points, markets, competitors… (products incl. Whoscall, FinTech product)
  2. Plan, and conduct user experience research.
  3. Find solutions from valuable insights and impact to the products.
  4. Share research findings with stakeholders, cross-functional peers, and other designers, using effective verbal, written, and visual communication skills.
  5. As a leader in the domain of research and provide mentorship to product designers on the team as they support collaborative research efforts and execute independent projects.
  6. Enjoy work in a data-driven, user center, and creative environment.

Requirements

Minimum requirements

  1. Bachelor’s degree in a UX-related field (human factors, human-computer interaction (HCI), psychology, sociology, anthropology…) or equivalent practical experience.
  2. 5+ years of experience in user experience research.
  3. A strong user experience research portfolio with case studies demonstrating your research reports, process, and decision-making.
  4. Experience in App (incl. iOS, Android) & web consumer-facing products.
  5. Experience with quantitative research and qualitative research (individual user interview, focus group, diary studies, user behavior cross-analysis, usability testing, metrics, A/B testing…etc)
  6. Understand each research methodology, and knowledge to apply the right methodology at the right time.

Preferred requirements

  1. Experience in FinTech products. (loan, bank service, payment…)
  2. Familiar with any prototyping and wireframe tools.
  3. Have a design thinking mindset or experience.
  4. Experience in remote user interviews and usability testing.

About Product Design Team

If you want to know how we work or what we have learned, feel free to refer to the Medium of our product design team’s https://medium.com/gogolook-design


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Whoscall (Gogolook)

台北市中正區羅斯福路二段102號23樓之1 (古亭捷運站 9 號出口,大都市國際中心)

About us

以信任為核心的產品

防詐領導品牌 Gogolook(走著瞧股份有限公司),成立於 2012 年,擁有東亞最大 16 億筆號碼資料庫,團隊成員由來自於台灣、香港、韓國、日本、巴西與泰國等多國軟體創新人才,旗下產品包含陌生來電辨識軟體 Whoscall 、金融商品防詐媒合平台貸鼠先生、可疑訊息查證機器人美玉姨。Gogolook 與台灣警政署刑事警察局 165 反詐騙諮詢專線、韓國金融監督院、韓國警察廳、日本福岡市政府共同防範詐騙,佈局跨國版圖。

應該加入Gogolook的理由
1.有影響力的產品:我們打造的不僅是單一產品,而是為社會創造價值與防禦詐騙的功能性產品
2.重視自我成長:我們鼓勵技術性社群活動,補助國內外研討會門票,讓學習獲得更大的支援
3.進行發揮的舞台:我們尊重每位同仁的專業意見,也鼓勵團隊成員互相討論,激發創意且有商業模式的想法,進而打造出令人滿意的產品
4.透明的文化:我們將公司的資訊,公開分享至全體,每位成員都能閱讀與回饋,並且成為參與提案的一份子

Team

Jennifer Chuang
Peter Hsueh

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