Senior User Researcher (Contractor)

Whoscall (Gogolook)

Whoscall (Gogolook)  work environment photoWhoscall (Gogolook)  work environment photo

Job Description

As a Senior User Researcher at Gogolook, you will be the key to lead us to find out what is the users needs and wants. You are able to define and execute on a comprehensive user research roadmap, and involving multiple types of concurrent user research to help the team build a wonderful product. You are always curious about the reason behind behavior and the wants, needs and priorities of people interacting with our products.

1. Manage and conduct regular user survey to actionable changes in Whoscall.
2. Plan and lead the completely qualitative research with product team, which including interviews, contextual inquiry, questionnaire design, quantitative analysis, usability testing.
3. Conduct in-depth research for the company's growth strategy.
4. Understand research requirements and deliver a actionable research plan to the stakeholders.
5. Collaborate closely with PM, Designer in research stage.


1. Minimum 3 years of work experience in user research or market research.
2. Have a bachelor's degree in Psychology, Human Computer Interaction, Social Science, or a related field.
3. Knowledge of Statistics, including descriptive statistics, inferential statistics.
4. Familiar with qualitative research and quantitative analysis.
5. A strong portfolio demonstrating past work experience and deliverables.

<Nice to Have>
1. Have a master's degree in Psychology, Human Computer Interaction, Social Science, or a related field is a plus+
2. Experience with Agile development is a plus+
3. Have data-driven design experience is a big plus+++

About Design Team
If you want to know how we work or what we have learned, feel free to refer our Medium: [](


65K ~ 100K TWD/month

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Whoscall (Gogolook)


About us


Gogolook 是一間座落於台灣台北的行動服務創新公司,成立於 2012 春天,成員由來自於台灣,香港,韓國,巴西,泰國等地的軟體創新人才所組成的跨國跨文化團隊。我們的企業願景與核心目標為透過快速且不間斷地服務創新以及使用者為中心的設計理念,建立全球行動裝置上最值得信賴的人際溝通網絡。

Whoscall, Gogolook 最具代表性的產品,擁有全球超過7億筆電話資料庫訊息,並提供行動用戶最即時的來電辨識服務。目前Whoscall已經於全球智慧型手機上累積了超過5,000多萬用戶,每個月辨識數十億通陌生來電,服務範圍自台灣拓展至韓、日本、香港、泰國、馬來西亞、印尼、巴西、美國及其他地區,為東亞地區最大的電話號碼資料庫。Whoscall服務除了可以警示惡意與推銷來電之外,資料庫中也提供了豐富的商家營業資訊,並已成功的協助數千萬的商家透過來電辨識功能取得行動用戶的信賴。並於2015年底宣布升級三大功能:Whoscall Card、行動查號台與Whoscall精選,成為用戶的個人通話管家。

2020年我們正式跨入Fintech金融科技的服務,推出「Roo 貸鼠先生」銀行信貸媒合比較平台。我們希望向人們提供更簡易、快速的信用貸款。我們深信透過數據模型與AI技術,可以建立銀行與申貸者間信任的智慧橋樑,幫助人們更快速地獲得銀行資金幫助,接續夢想的藍圖。



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