公司簡介

1. 全球最大聊天機器人平台Chatfuel大中華區總代理
2. 全球46%的品牌用戶皆透過此技術打造Messenger Bot
3. 團隊組織平行，溝通流暢
4. 重視工作流程優化，幫助團隊成員以最省力的方式完成任務
5. 重視生活與工作平衡，實施不加班文化
6. 剛吃飽就要上工？我們有兩小時午休時間 (12pm - 2pm)
7. 國際化團隊，提供成員異業合作機會

主要工作內容 (依所屬部門不同，包含但並非含括下列全部)

We are looking for a Customer Success Specialist to assist our customers with technical problems when using our products and services. However, it’s not that simple. This role is so important to make everyone reach their success and help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures!

External:

1. Responding to customer queries in a timely and accurate way, via phone, email or chat Identifying customer needs and helping customers use specific features
2. Resolving customer queries, recommending solutions and guiding product users through features and functionalities.
3. Update our internal databases with information about technical issues and useful discussions with customers
4. Monitor customer complaints on social media and reach out to provide assistance
5. Inform customers about new features and functionalities
6. Follow up with customers to ensure their technical issues are resolved
7. Create FAQs to guide our customers using our product and features step by step

Internal:

1. Analyzing and reporting product malfunctions
2. Gather usage data to understand how customers are (and aren’t) using the product
3. Monitor and incorporate customer feedback into the product
4. Gather customer feedback and share with our Product, Sales and Marketing teams
5. Monitor customer complaints on social media and reach out to provide assistance
6. Build up customer onboarding procedures.

工作地點

• 台北市 (捷運六張犁站)

薪資獎金

• 薪資：每月新台幣 42,000至 55,000 元整，能力面議。

公司福利

1. 第一年即享有 10天假，鼓勵團隊旅遊探索世界文化
2. 辦公室供應茶飲、氣泡水、多國零食
3. 全新工業風舒適辦公環境
4. 不定時揪團下午茶、Team Building活動、Happy Hour
5. 提供有薪生理假、病假

應徵方式

請點擊下方按鈕，填寫資料並上傳指定附件，我們通常會在兩週內通知合適者進行面試；若不符合資格，將於內部討論後寄發感謝信。

- Experience as a Customer Support Specialist or similar CS role

- Familiarity with our industry is a plus

- A fast learner

- Experience using help desk software and remote support tools

- Excellent communication and problem-solving skills

- Multi-tasking abilities

- Patience when handling tough cases

- English communication ability and skills

- Familiar with Google online tools (Google Docs、G Sheets、Google Slides etc…)