1. Champion and advocate for Enterprise customers within Amazon Web Services (be their voice).
2. Solve technical issues and work directly with AWS engineers to ensure that customer issues are resolved as expediently as possible.
3. Participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud.
4. Help Enterprise customers define IT and business processes that work well with cloud deployments.
5. Engage with Director and C-Level executives to translate business needs into technical and operational plans.
6. Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning.
7. Analyze and present operational reviews to customer leadership.