綠色和平是一個全球性的環保組織，在全球超過55個國家、26間全國或區域辦公室進行環境保護工作。

我們正在招募會員服務助理，主要的工作内容是協助會員服務團隊，減少現有支持者的損耗，協助募款及公衆參與部門達到支持者人數目標，一起逆轉環境的破壞，推動正面的改變!


主要工作內容：
1. 協助會員服務團隊，包含設計溝通稿及服務計劃
2. 同會員服務專員一起處理電話及線上平台會員問題及維護正確資訊及記錄
3. 電話及銀行帳戶資料輸入，進而達到會員募款目標
4. 協助會員活動及其他募款專案活動
5. 其他團隊安排行政事務

條件要求 :
1. 至少一年的客戶服務/ 電話中心經驗
2. 優良的寫作及口語溝通能力
3. 中階的英文能力 英文(聽:中等、說:中等、讀:中等、寫:中等)
4. 能夠同時處理不同的任務，並在時間内完成工作
5. 良好的人際溝通及團隊合作能力
6. 擅長word, excel等軟體操作
7. 樂觀活潑、自主性高且喜歡與人工作，並且對提供客服專業在非盈利組織領域有高度熱忱

歡迎投遞履歷，投遞此職缺時請附上履歷(求職信/動機信)

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We are HIRING!!!

We are looking for a talented Assistant Supporter Services Officer to join our Supporter Service team.

If you have strong customer service, phone solicitation, and excellent communication skills (both written and verbal).
If you have passion and is enthusiastic and confident in serving our supporters
If you are self-motivated, proactive, and possess good problem-solving skills.
If you share the same concerns for the crisis of climate change, plastic and air pollutions like us,
If you have a desire to work in a cross-cultural environment,

You are right for this job!
**Please submit your current resume and motivation letter when applying.

The scope of the work:
As a member of the Supporter Services team, located within the Fundraising Department, the Assistant Supporter Services Officer is responsible for handling the supporter save the program to minimize the attrition from both new and existing supporters as well as stabilizing the income loss from supporters.

In addition, he/she is taking responsibility for the majority of all in-house outbound calling and providing clerical assistance for Supporter Services & Retention Team. The Assistant Supporter Services Officer needs to work with Supporter Services & Retention Officers to maintain the required ‘supporter save’ targets for supporter retention that allows the organization to reach its fundraising programs and organizational objectives.

This position is primarily responsible for retaining supporters who want to cancel their existing donations through the telephone.

Job responsibilities:
1. Assist in developing the supporter save program including phone script design, downgrade strategy, and maintaining or exceeding donor ‘saved’ targets, tracking and reporting on income saved in order to stabilize the income support from new and existing supporters.
2. Work with Supporter Services & Retention Officer to develop the strategy of Donor Services - Handle all incoming/outbound phone inquiries from supporters in professional and courteous conduct while maintaining accurate records of calls fielded.
3. Provide telephone and data entry support in Bank report handling in order to maximize the income from payment transactions.
4. Assist with logistics and planning for donor events, gatherings or other special events organized by other members of the Supporter Services and Fundraising Department.
5. Other administrative duties as assigned by Senior Supporter Retention & Development Officer.

Requirements:
1. At least 1 year customer service and/or call centre experience
2. Excellent written and oral communication skills
3. Intermediate level of English skills
4. Demonstrated ability to work simultaneously with multiple tasks, teams and deadlines
5. Demonstrated excellent interpersonal skills
6. Computer and Microsoft office proficiency
7. High energy, team player, self-motivated, enjoys people, deep commitment to offer excellent customer service and thorough understanding of the nonprofit sector

Greenpeace has a strong commitment to personal development with ample opportunities for workplace learning and career progression.

(All information collected for recruitment purpose only)