Senior Supporter Retention & Development Officer 資深會員維繫與發展主任

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Job updated about 5 years ago

Job Description

We are HIRING!!!


Greenpeace is a non-profit environmental organization with a presence in over 55 countries. We expose global environmental problems and force positive changes through research, lobbying and non-violent direct action.

Job post contents:

“Are you capable of leading people to achieve their team goals?
Are you a person who is goal oriented and keen to put your professional customer relationship and project management skills to work for a Global NGO?
Are you passionate about preserving Taiwan's environment?”!

Greenpeace has a strong commitment to personal development with ample opportunities for workplace learning and career progression.

Please send us a motivation letter and CV.

Job Summary:

We are looking for a Senior Supporter Retention & Development Officer
who will maximize individual supporter retention across our supporter base.

Working on a diverse programme, you will manage, motivate and coach a team of highly energetic staff to achieve annual targets and objectives. At the heart of this is our strategic focus on supporter experience, ensuring that we are talking to the right people, at the right time, about the right things delivered in the right way, to provide the best supporter experience that we're able.

In the role, you will plan, devise and manage the individual supporter retention to secure long-term income for our work in protecting our planet's environment. Overseeing clarity and integration of messaging, you will be responsible for the development of the Greenpeace supporter experience, ensuring the quality of donor communications (either over the telephone or via email communications, social media).  You will also analyze, interpret and understand the motivations and behaviour of all segments of supporters to maximize lifetime value with Greenpeace.


Requirements:

  • Professional with a minimum of 4 years of  Customer Service or Service/Relationship Management
  • Management experience in telemarketing/sales for small to the mid-level organization.
  • Proficiency in reporting financial results
  • Experience in project management including creating plans, budgets, and timelines
  • Positive communication, interpersonal skills
  • Appreciation of the role of non-governmental organizations (NGOs) in Taiwan society
  • Fluency in written and spoken English and Mandarin. (Taiwanese is advantageous).

NGO Fundraising experience is a benefit but not a must

(All information collected for recruitment purpose only)

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70,000 ~ 75,000 TWD / month
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About us

Greenpeace 綠色和平是獨立的全球性環保組織,致力於以實際行動推動積極的改變,保護地球環境與世界和平。我們在全球超過55個國家、26間全國或區域辦公室進行環境保護工作。我們通過科學研究、政策倡議及和平行動,揭露全球環境問題並提出相應解決方案。

綠色和平在全球有一千多名全職員工,負責如環保政策倡導、企業遊說、環保行動、媒體聯絡、網站推廣、會員招募與服務、行政等不同範疇的工作。成為綠色和平的全職員工,你將與另外兩百多名位於台北、香港、北京、首爾、東京的綠色和平東亞分部同事以至世界各國的同事一起為全世界的環境問題出力。

保護地球的使命不能單靠綠色和平來完成,唯有結合你的力量,才能夠讓地球變得更綠色、更和平。





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