System and Database Administrator 資料庫系統管理員

財團法人綠色和平基金會 work environment photo

Job Description

Job Highlights

  • Experience in CRM and Database system admin
  • Degree in information technology, computer science
  • Experience in financial/ customer Analysis


Job Description
Are you an experienced and passionate System and Database Administrator? Greenpeace East Asia would like to hear from you!

This role will be involved in supporting various data management functions, maintaining the accuracy and quality of supporter database, campaign activities, and financial income data, along with providing an understanding of supporter behavior through reports and analysis of data.

This role will support the fundraising and engagement system operation across all three markets – Hong Kong, Taiwan, and South Korea. The Data & Systems Manager allocates team resources to various tasks depending on the priorities.

This role will:

  • Ensure timely and accurate processing of donation income and take care of administrative responsibilities (e.g. income reconciliation, reporting, preparing and updating payment and supporter data, liaising with banks and payment gateways on payment issues, sending and tracking of donor pledges/ letters, annual receipts, dealing with bounce backs from mailing programs, etc.)
  • Support various data management functions such as data governance, data security, data quality, documentation and knowledge base etc.
  • Take the primary lead in maintaining accurate supporter information including financial, mailing list data, and e-mail lists
  • Contribute to the analysis of supporter activity to support the work of FR&E through providing audience understanding, segmentation and insights
  • Work closely with other teams within the FR&E department and GPEA in handling various requests such as Appeal record data cleansing coordinating with the in house tele-callers, helping in organizing donor gatherings, sending out news-letters etc.
  • Improve systems and business processes that will maximize financial return along with performing the administrative work (e.g. sending pledge/ letters, etc.)


Responsibilities:

  • Perform regular or ad hoc analysis of data stored in the CRM system or other systems to inform fundraising and engagement activity
  • Maintaining and segmenting our database and set up and maintain data segments to enable tailored communication approaches to be achieved
  • Identify key behavior research trends, track impact on donor’s
  • Provide report or analysis to colleagues in the FR&E department
  • Responsible for monthly donation payment processing. Arrange and follow up back approval on direct debit requests and help fulfill other transaction
  • Ensure all bank documents are in line with the actual transaction
  • Produce regular payment status report
  • Perform a timely update on the database after each transaction
  • Perform various coordination functions such as coordinating with the in house tele callers, helping in organizing Supporters gathering, sending annual receipts, newsletters etc
  • Work with other colleagues in capturing and documenting FR&E business practice
  • Maintain all communication/transaction details in the database

Requirements

Requirements:

  • Degree in information technology, computer science, engineering, business analytics, statistics or a related field, post-graduate degree.
  • Demonstrated experience in CRM and Database system administration (e.g. Salesforce) would be highly regarded.
  • Demonstrated experience in financial and/or customer analysis using multiple data sources.
  • Demonstrated ability to create and use basic and efficient SQL queries is mandatory; work with Business Intelligence, data warehouse, and analytics software such as Tableau, R, Python etc. would be highly regarded.
  • Well established communication skills and ability to communicate complex analysis in plain English to management and senior-level stakeholders.
  • English is mandatory. Cantonese, Mandarin, and/or Korean would be highly regarded.

This is a 3 years contract subject to renewal. Interested parties, please submit your cover letter to explain your motivation to apply the position and resume here: https://careers.gpeastasia.org/go/Taiwan-Office-Job/4569410/

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財團法人綠色和平基金會

10093台北市中正區重慶南路一段109號

About us

綠色和平是一個全球性的環保組織,在全球超過55個國家、26間全國或區域辦公室進行環境保護工作。為維持公正性和獨立性,綠色和平不接受任何政府、企業或政治團體的資助,只接受市民和獨立基金會的直接捐款。

綠色和平於2010年成立東亞分部 ( Greenpeace East Asia ),以加強統籌跨地域的環境工作,並於臺灣、韓國、中國大陸、香港等地設立辦公室進行相關環保專案。綠色和平東亞分部是繼非洲分部、東南亞分部、中東歐分部、地中海分部等後,最新的綠色和平區域性分部。我們希望,加強整合區內資源和協調,可讓綠色和平今後更有效地以全球視野統合在亞洲的保護環境工作。

綠色和平於臺灣設立財團法人綠色和平基金會 ( Greenpeace Foundation ),成為綠色和平東亞分部的一部分。綠色和平是一個國際組織,我們的工作不為國籍、政治或地域所限。我們尋求最有效的工作方式解決環境問題。

財團法人綠色和平基金會是獨立法人,有獨立的董事會,本地的員工,以求將國際議題本土化。

綠色和平的願景是為我們的下一代構建一個更加綠色的地球。綠色和平的員工和世界各地超過300萬的支持者會一同為保護地球,改善環境而努力。

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