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客服專員 Customer Support Specialist

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Job updated 3 months ago

Job Description

【職務內容】
1. 線上訊息回覆:FB、IG、 Email,了解用戶問題並於最短時間解決疑問。
2. 跨部門之用戶問題協助、聯繫創作者,並處理其相關問題。
3. 良好的溝通及傾聽能力,抗壓性強,能在廣告主與創作者之間取得平衡。

Requirements

【必要條件】
1. 具備客服經驗一年以上
2. 細心有熱忱、有責任心、個性積極、能讓用戶第一時間滿意公司服務品質
3. 不害怕跨部門溝通,勇於發表針對用戶優化最佳方案

【加分條件】
1. 能報表製作、統計與分析,優化用戶體驗流程並提出具可行性之解決方案。
2. 能進行跨部門專案協助、溝通,以利提供給用戶更完善的體驗。

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1
No requirement for relevant working experience
28,000 ~ 32,000 TWD / month
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我們是亞洲首個專為品牌打造的 #網紅媒合平台,期待透過科技簡化執行「網紅口碑行銷」所需的繁複流程,並透過大數據分析媒合廣告主與創作者,協助品牌提升知名度及市場競爭力!

如果你有對於 #網路行銷 #網紅行銷 #社群行銷感興趣,或對推動品牌成長、協助品牌透過 #社群影響力 建立口碑充滿熱忱,那就遞出你的履歷、加入我們的團隊吧!

We are Asia's first Influencer Matchmaking Platform for brands, our AI-powered platform helps match businesses to influencers and make influencer marketing campaigns more powerful and efficient in all aspects.

If you are interested in #Internet Marketing #Influencer Marketing #Community Marketing, or are passionate about promoting brand growth and helping brands build word of mouth through #Community Influence, we would love to meet you!




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