Customer Technical Support Engineer

InfuseAI

InfuseAI work environment photoInfuseAI work environment photo

Job Description

What you will be doing:

  • Execute the product installation and environment setup for the customer.
  • Handle the first-line troubleshooting and issue investigation with the customer.
  • Work closely with the development team to refine and improve the installation and operation processes.
  • Prepare documentation for customer operation.

Requirements

Requirements:

  • Proven Linux system administration experience.
  • Experience with any shell scripting languages.
  • Excellent analytical and problem-solving skills.
  • Passionate about helping our customers and our team.
  • Proficient in written communication skills in Mandarin Chinese and English.
  • Ability to document processes, procedures, and policies.
  • Must be able to travel for on-site support if need.

Extra points for:

  • Experience with any remote working environment.
  • Experience with Kubernetes cluster operation.
  • Cloud architecture experience with a major cloud provider.
  • Lazy enough to automate routine tasks.

Pls. send your CV to: [email protected]

Salary

700K ~ 1.24M TWD/year

Location

台灣

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InfuseAI

10647 台北市大安區羅斯福路三段269巷49號1樓

About us

InfuseAI is a remote-friendly company based in Taiwan. Our product PrimeHub is a deep learning platform to streamline AI workflow and supercharge productivity for data scientists. If you are a dream practitioner who strives to accelerate the best AI platform to make the world fantastic, welcome to join InfuseAI - a tech-savvy, open-minded, remote-friendly company.
🗺️ Our Vision  To build high quality softwares and services to help people work smarter and happier.

🎯 Our Mission  Fueling the future of AI adoption across industries.

🌟 Our Values  Default to transparency Ownership Gratitude

Team

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