inline is a software startup focused on maximizing restaurant efficiency managing tables and reservations. We have thousands of restaurants including leading chain brands, Michelin-starred restaurants, shopping malls, and busy brick-and-mortar restaurants. We also partner with food-tech platforms, social apps, and various media services to grow the exposure and business for inline restaurant customers.

Our team is launching and exploring more global opportunities in key cities, including Sydney, Melbourne, Brisbane, Perth, Tokyo, Osaka, Hong Kong, Singapore, Kuala Lumpur, Bangkok, and the cities in APAC. For people with solid professional skills and talents, who are highly motivated to expand their career and grow in a fast, flexible environment, we have several opportunities to build the business with our team and write the legend with inline for the next thousand partners at a rapid pace.

We’re looking for passionate professionals to join us, who enjoy problem-solving, optimizing operation flows, owning issue analyses, and building and maintaining relationships with our customers. You will work with cross functions for holistic view and solutions, including Sales, Account Management, Finance Ops, and Revenue Ops.

【 工作內容 What You Will Do 】

▮ Clients interaction regarding to accounts receivable
協助釐清客戶帳款相關問題

▮ Regular follow-ups with clients over calls / emails or meeting if required
透過電話或是Email等等的方式，定期追蹤並與客戶保持聯繫

▮ Build client contact info in the billing system
在出帳系統中，建立客戶資訊

▮ Provide timely responses to all written correspondence inquiries regarding bills / invoices
即時書面回覆且釐清客戶帳款相關問題

▮ Regularly advise the management team of any issues with system(s) and/or payers
定期與團隊回報及建議客戶繳款行為

▮ Maintain accurate and complete records concerning billing activity on all accounts
維護分析帳款準確性和完整帳款流動紀錄

▮ Follow-up on internal requests accurately and expeditiously to process information and resolve issues
準確追蹤內部和外部請求，快速處理資訊並解決問題

▮ Achieve and consistently maintain daily, weekly and monthly productivity and quality goals as determined by department needs and standards
根據部門的需求和標準，實現並持續維護每日、每週和每月的生產力和質量目標

▮ Perform other tasks as assigned to support the goals of the organization
能夠根據不斷變化的業務需求，進行多項任務處理

▮ Ability to accurately review and bill forms and supporting documentation
具備判斷數據及驗證帳務準確度的能力

▮ Maintain daily billing queues by working claim edits or following up on claim issues
維持/分析帳款準確性和完整帳款流動紀錄

▮ Build and improve billing and collection SOP
建立標準化處理流程

▮ Cleaning and validating the data to build up the dashboard, and you will maintain it, such as bad debt reporting
清理現有數據，並建立和維護 dashboards

▮ Conducting revenue relative analysis reporting
監控/分析每月營收狀況



【 工作技能 What You Should Have 】

▮ Native in Japanese and fluent in English
日文及英文程度流利

▮ Intermediate in Mandarin
中文程度適中

▮ Good at GAS or Python is plus
會 GAS 或 Python 優先考慮

▮ Mid-level to Proficient level in Excel
Excel 程度中上至專精

▮ Familiar with Google Suite
熟悉 Google Suite

▮ Experience in restaurant operations or similar environments will be highly preferred
具有餐廳營運相關經驗，優先考慮

▮ Demonstrated time management and organizational skills with the ability to multitask and prioritize based on the needs of the changing business of inline
擁有時間管理和組織技能，能夠根據不斷變化的業務需求，進行多項任務處理

▮ You have a pleasant, personable manner - people like working with you
具有開朗及有幽默的態度，能與同仁一起工作與成長

▮ You thrive in a fast-paced environment with well-defined goals, but ambiguity on how to get there
願意跟隨公司角度和方向，努力達成業務目標

▮ Excellent written, verbal communication, and interpersonal skills, with the ability to identify and provide comprehensive solutions for diverse customer, needs at scale
具有出色的書面報告、口頭交流和交際能力。能夠快速確認客戶需求，並提供全面的解決方案