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Senior Customer Success Manager 資深客戶關係經營經理

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Job updated 29 days ago

Job Description

inline is a software startup focused on maximizing restaurant efficiency managing tables and reservations. We have thousands of restaurants including leading chain brands, Michelin-starred restaurants, shopping malls, and busy brick-and-mortar restaurants. We also partner with food-tech platforms, social apps, and various media services to grow the exposure and business for inline restaurant customers. Our team is launching and exploring more global opportunities in key cities, including Tokyo, Osaka, Hong Kong, Singapore, Kuala Lumpur, Vancouver, Melbourne, Sydney and the cities in the US. For people with solid professional skills and talent, who are highly motivated to expand their career and learn in a fast, flexible environment, we have several opportunities to build the business with our team and write the legend with inline for the next thousand partners at a rapid pace.

We're looking for an aggressive, high-energy, and result-driven customer success manager, who enjoys challenges and growth in a fast-moving environment. As a senior customer success manager, you will work closely with restaurant partners, the customer support team, and revenue ops, product, sales, marketing, and operations to manage and optimize restaurant relationships and provide maximum value for both inline and its clients.

If this sounds like you – read on!

Requirements

What you will do / 工作內容

• Regular communication with partner restaurants. Activate set of services (TMS, food ordering, key integration partnerships rollout, and other addons) to revenue growth;
• Meet or exceed goals for account retention, satisfaction, and adaption;
• Develop churn indicators, plan and execute rescue strategy, and revamp account care flow
• Build, enhance, and execute long term client relationships and communication at the C-level, with key executives, key decision-makers and influencers
• Increase net ARR incremental in the dedicated cohorts
• Act as a trusted advisor to senior executives within the client’s organization

What you should have / 工作技能

• 6+ years of proven experience in B2B sales, account management, strategy, operations, and startup or related experience
• F&B industry experience is a big plus
• Creative mindset that enjoys experimentation and is willing to take bold bets despite risk of failure
• Project manager who can create meticulously detailed execution plans for large-scale projects and then deliver them to plan regardless of any surprises or ambiguity along the way
• Data-driven approach to decision making and sound business judgment to determine project performance and financial viability, grounded in analytical thinking
• Great collaborator and someone who proactively partners across teams while holding them accountable for business results
• Strong communication skills; ability to distill complex data sets into simple and digestible takeaways for senior leaders and managers
• Data-driven decision making mentality, sound business judgment, and the ability to back your analysis up with meaningful analytical thinking
• Strong Excel and data management skills
• Self-motivated, works independently and possess strong organization and time management skills
• A "driver" personality - bias toward action and master disambiguator/simplifier - constantly pushing toward clarity and execution

Interview process

inline團隊成員來自不同城市及國家,請務必使用英文投遞履歷唷!

  • Half of the inline team is based outside of Taiwan, and this position is on a global team - so please apply in English!
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4 years of experience required
50,000 ~ 80,000 TWD / month
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About us

*歡迎身心障礙者投遞本司各項職缺
We welcome applications from individuals with disabilities.


inline 是一家專注於提升餐廳效率、管理桌況和預訂流程的軟體公司。亞太地區有近10,000家餐廳選擇使用 inline 的服務,其中包括知名連鎖品牌、米其林星級餐廳、購物中心和繁忙的特色名店餐廳。
我們與食品科技平台、社交應用程式以及多種媒體服務合作,致力於擴大 Inline 餐廳客戶的曝光和業務機會。同時,全球最大的消費者預訂業務 Booking Holdings(OpenTable、Agoda、KAYAK、Booking.com)更是我們的投資者和尊貴合作夥伴。

inline is a software business focused on maximizing restaurant efficiency managing tables and reservations. Nearly 10,000 restaurants across Asia-Pacific use inline's services, including leading chain brands, Michelin-starred restaurants, shopping malls, and busy brick-and-mortar restaurants. We also partner with food-tech platforms, social apps, and various media services to grow the exposure and business for inline restaurant customers.  The largest consumer booking business in the world, Booking Holdings (OpenTable, Agoda, KAYAK, Booking.com), is an investor and partner.


Team

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VP - Operations
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Co-CEO
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Dev Manager
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Sales Manager
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Sales Manager
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Sales Manager

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