inline is a software startup focused on maximizing restaurant efficiency managing tables and reservations. We have thousands of restaurants including leading chain brands, Michelin-starred restaurants, shopping malls, and busy brick-and-mortar restaurants. We also partner with food-tech platforms, social apps, and various media services to grow the exposure and business for inline restaurant customers.

Our team is launching and exploring more global opportunities in key cities, including Sydney, Melbourne, Brisbane, Perth, Tokyo, Osaka, Hong Kong, Singapore, Kuala Lumpur, Bangkok, and the cities in APAC. For people with solid professional skills and talents, who are highly motivated to expand their career and grow in a fast, flexible environment, we have several opportunities to build the business with our team and write the legend with inline for the next thousand partners at a rapid pace.

We’re looking for passionate professionals to join us, who enjoy problem-solving, optimizing operation flows, owning issue analyses, and building and maintaining relationships with our customers. You will work with cross functions for holistic view and solutions, including Sales, Account Management, Finance Ops, and Revenue Ops.

What you will do / 工作內容

• Clients interaction regarding Accounts Receivable
• Regular follow-ups with clients over calls/emails or meeting if required
• Build AR contact info in Billing System
• Provide timely responses to all written correspondence inquiries regarding bills/invoices
• Regularly advise the management team of any issues with system(s) and/or payers.
• Maintain accurate and complete records concerning billing activity on all accounts.
• Follow-up on internal requests accurately and expeditiously to process information and resolve issues
• Address problems as they occur. Keep supervisor advised of area or compliance issues that may lead to untimely or inaccurate completion of claim submission/resolution.
• Achieve and consistently maintain daily, weekly and monthly productivity and quality goals as determined by department needs and standards.
• Utilize tools and resources as directed.
• Prepare & proceed Legal Attestation Letter
• Perform other tasks as assigned to support the goals of the organization.
• Ability to accurately review and bill forms and supporting documentation
• Maintain daily billing queues by working claim edits or following up on claim issues.
• Build and improve billing and collection SOP

What you should have / 工作技能

• Fluent in Mandarin
• Good Command in English
• Strong communication skill
• Mid-level to Proficient level in Excel
• Familiar with Google Suite
• Experience in restaurant operations or similar environments will be highly preferred
• Demonstrated time management and organizational skills with the ability to multitask and prioritize based on the needs of the changing business of inline
• You have a pleasant, personable manner - people like working with you
• You thrive in a fast-paced environment with well-defined goals, but ambiguity on how to get there
• Excellent written, verbal communication, and interpersonal skills, with the ability to identify and provide comprehensive solutions for diverse customer, needs at scale.
• Strong ownership and willingness to put in the extra effort to make the business successful.

Benefits / 公司福利

【公司設備/環境類】
- 提供 15/13" Macbook Pro 或 Air + iPad [產品團隊]
- 升降桌，讓員工自由調整工作模式
- 免費享用不盡的零食櫃與膠囊咖啡（我們還有啤酒 tap) 。
- 寬敞明亮的辦公室在華山文創區附近，交通方便，綠意盎然顧眼睛
- 扁平化組織結構，不設限個人發展空間

【獎金/休假/活動類】
- 年終獎金、業績獎金
- 不定期的團隊戶外活動及人氣餐廳聚餐
- 年節活動如過年尾牙、中秋烤肉等
- 到職第一年立即享有10 天休假，依據年資增加休假天數

inline團隊成員來自不同城市及國家，請務必使用英文投遞履歷唷！

• Half of the inline team is based outside of Taiwan, and this position is on a global team - so please apply in English!