What you will do / 工作內容

1. 支援及監控來自四個國家的外送訂單(台灣/新加坡/香港/澳洲)
   Dispatch operation on-call: support dispatching delivery orders from Restaurants in Taiwan / Singapore / Hong Kong / Australia
2. 遵照與執行四個國家的配送流程
   Follow and execute on-call guideline
3. 處理餐廳即時的問題，在時限內提供適當的解決方案
   Handle Restaurants’ issues, provide appropriate solutions and alternatives within the time limits
   
4. 記錄訂單問題並向相關物流合作夥伴申請賠償
   Record order issues and request compensation from the related Logistics Partner
5. 分析每週/每月的各個市場表現（訂單量，GMV，ABS）Analyze weekly / monthly Food Ordering performance from each market (number of orders, GMV, and ABS)
6. 處理外帶外送合約等文書工作 Organize inline Food Ordering contract

你可以擁有直接和客戶(餐廳)、物流夥伴溝通的機會(你將可能會遇到來自不同國家的人ex新加坡,香港,澳洲,...)

You will have the chance to:

Communicate directly with Customers (Restaurants) and Logistics Partners Representatives from Taiwan, Singapore, Hong Kong, and Australia

What you should have / 工作技能

1. You need to come to our office at least 3 days/24 hours a week.
2. You need to come to our office at least one day on weekends.
3. Basic Excel knowledge is required.
4. Business level of reading and writing skills in English
5. Strong communication skills, Restaurants and Colleagues enjoy interacting with you
6. Able to handle repetitive tasks
7. Quick learner, adaptable and flexible (able to follow constant updates of policy or on-call guidelines)

What you will gain from this internship / 學習機會

1. 邏輯思考能力⎜ 你會在每次的 oncall 中學會站在不同立場思考處理每個事件

Logical thinking ability | From each on-call session, you will learn to think from different stakeholders’ perspective

2. 跨部門溝通機會⎜ 你將有機會能和其他營運、業務、工程團隊溝通，協助這個產品的流程體驗優化

Cross-department collaboration opportunities | You will have a lot of opportunities to collaborate with other teams (Operation, Account Managers, Engineers, and Business Development) to optimize our customer experience

3. 溝通能力⎜ 我們很希望你不僅能跨部門溝通、還能和客戶保持良好關係

Communication skills | Besides cross-department collaboration, we also hope that you are able to maintain good relationships with Customers

inline employee benefits / 環境與福利

▮ 交通便利 Convenient location
鄰近捷運站善導寺 6 號出口，步行不到 5 分鐘

▮ 工作環境 Comfortable environment
4 層樓的寬敞明亮辦公室，靠近華山文創區的員工咖啡廳

▮ 工作配備 Provide with equipment
提供 MacBook 及 iPad，自由調整工作升降桌

▮ 餐點供應 Free food and beverages
知名餐廳的午餐餐點，專業咖啡師製作飲料及限量甜點

▮ 彈性氛圍 Flexible schedule
開放式的工作氣氛，午休時光自主安排彈性 1 小時

▮ 年節聚會 Annual event
尾牙、中秋烤肉、聖誕節及慶生派對，不定時的人氣餐廳聚餐

▮ 人氣活動 Workshop activity
手沖咖啡課、花藝課、羽球社、吉他社等

▮ 休憩專區 Chill-out area
溫馨茶水間，附有零食區、咖啡機及啤酒機，舒適的沙發區及戶外陽台吧台區

1. Operation Exercise

2. Dispatch Analytics Exercise

3. Interview at inline's Office

4. Result and Notifications