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Regional Food Ordering Operations Manager

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职缺描述

inline is productivity software for busy restaurants and retail staff, brand managers, and enterprise teams. Every day we help tens of thousands of people working in restaurants across the APAC area serve over 150M customers. Inline lets restaurants and retailers take control of their future in a rapidly evolving market by helping them achieve higher operating margins. To grow our products and services even further, we need your help.

We are a software startup focused on maximizing restaurant efficiency managing by tables, reservations, food ordering and more. We have thousands of restaurants including leading chain brands, Michelin-starred restaurants, shopping malls, and busy brick-and-mortar restaurants. We also partner with food-tech platforms, social apps, and various media services to grow the exposure and business for inline restaurant customers. Our team is launching in key cities, including Tokyo, Osaka, Hong Kong, Taiwan, Kuala Lumpur, Vancouver, Melbourne, Sydney and the US. For people with solid professional skills and talent, who are highly motivated to expand their career and learn in a fast, flexible environment, we have several opportunities in key positions.

We're looking for an aggressive, results oriented individual with deep F&B industry experience to take the lead in operations as a Regional Food Ordering Operations Manager. This role is best suited to someone who enjoys challenges and growth in a fast-moving environment. As a Regional Food Ordering Operations Manager you will work closely with restaurant partners, our account management team, revenue ops, product, and sales teams in all countries inline operates to manage and optimize our Takeout & Delivery services.

职务需求

What you'll do

  • Program problem-solving and troubleshooting, defining the strategy at a local level, tracking results, and finding areas of opportunity.
  • Build and run operational processes, and support process automation
  • Develop acquisition strategy by finding key driver-partners in different markets, set their priorities, and ensure a smooth onboarding process.
  • Maintaining close relationships with driver-partners and improve their operations and delivery processes
  • Work closely with sales, AM, product, marketing, and support teams to ensure restaurant satisfaction and meet business expansion goals.
  • Lead and take ownership of operational needs as well as go-to-market strategies.
  • Own recruiting, objective setting, coaching, training, and development of inline's Dispatch Team
  • Dispatch Operation On-call: Support restaurant order dispatching in all countries. 

(This position requires some weekend work.)


What you'll need

  • [Must] Customer-facing Fluency in English and Mandarin
  • At least 3 years of proven experience in one or more: Logistics/Delivery Operations, Product Operations, Strategy Operations.
  • Preferably knowledge/worked in the SaaS / F&B / Food-tech industry
  • Proven analytical skills with data-driven decisions and the ability to use data to build strategy and motivate decisions
  • Demonstrated ability to lead and project management initiatives in a fast-paced work environment.
  • Data-driven decision-making mentality and sound business judgment through strong analytical thinking and scientific method
  • Experience in building dashboards and querying data in Google Sheets / Excel
  • Strategic & operational problem solving and creativity - you are able to design solutions that scale to multiple markets
  • Solid communication and stakeholder engagement skills - you are able to rally people behind a common goal, easily generate consensus if you're facing a pushback, and work in a complex matrix organization
  • You are comfortable dealing with uncertainty in a constantly-changing work environment

面试流程

Location & Interview process

  • Most candidates will go through a screening interview plus one or two rounds of technical interviews.
  • This position is available in-office in Taipei, Singapore, and Hong Kong.
  • Visa Support is available for this position.
  • Please apply and submit your resume and materials in English.
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1
需具备 4 年以上工作经验
70,000 ~ 100,000 TWD / 月
管理 1 ~ 5 人
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关于我们

*歡迎身心障礙者投遞本司各項職缺
We welcome applications from individuals with disabilities.


inline 是一家專注於提升餐廳效率、管理桌況和預訂流程的軟體公司。亞太地區有近10,000家餐廳選擇使用 inline 的服務,其中包括知名連鎖品牌、米其林星級餐廳、購物中心和繁忙的特色名店餐廳。
我們與食品科技平台、社交應用程式以及多種媒體服務合作,致力於擴大 Inline 餐廳客戶的曝光和業務機會。同時,全球最大的消費者預訂業務 Booking Holdings(OpenTable、Agoda、KAYAK、Booking.com)更是我們的投資者和尊貴合作夥伴。

inline is a software business focused on maximizing restaurant efficiency managing tables and reservations. Nearly 10,000 restaurants across Asia-Pacific use inline's services, including leading chain brands, Michelin-starred restaurants, shopping malls, and busy brick-and-mortar restaurants. We also partner with food-tech platforms, social apps, and various media services to grow the exposure and business for inline restaurant customers.  The largest consumer booking business in the world, Booking Holdings (OpenTable, Agoda, KAYAK, Booking.com), is an investor and partner.


团队

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VP - Operations
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Co-CEO
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Dev Manager
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Sales Manager
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Sales Manager
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Sales Manager

职缺

实习生
初阶
1
183 ~ 183 TWD / 小时
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实习生
实习
1
183 ~ 183 TWD / 小时
保存