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Senior Business Operation Specialist

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Job updated about 2 months ago

Job Description

About inline

inline is a software startup focused on maximizing restaurant efficiency by managing tables and reservations. We have thousands of restaurants including leading chain brands, Michelin-starred restaurants, shopping malls, and busy brick-and-mortar restaurants. We also partner with food-tech platforms, social apps, and various media services to grow exposure and business for inline restaurant customers. Our team is launching and exploring more global opportunities in key cities, including Tokyo, Osaka, Hong Kong, Taiwan, Kuala Lumpur, Vancouver, Melbourne, Sydney, and the cities in the US. For people with solid professional skills and talent, who are highly motivated to expand their careers and learn in a fast, flexible environment, we have several opportunities to build the business with our team and write the legend inline for the next thousand partners at a rapid pace.

The Role

At Inline, the primary responsibility of the Senior Business Operation Specialist is to enhance the efficiency and effectiveness of our Customer Success Management team by means of analysis and process optimization, with a focus on customer maintenance and retention.

To succeed at Inline, you must possess traits such as being highly organized, having a strategic mindset, being results-driven with a strong emphasis on quantitative outcomes, and being adept at analysis. You will collaborate closely with various departments, including Sales, Customer Success, Revenue, Finance, and more. This role is central to the long-term development of our customer success management team and restaurant organization in Taiwan.

If this sounds like you – read on!

Requirements

Key Responsibilities

Strategic Alignment

  • Collaborate closely with senior management and leaders across different countries to align market strategies with quarterly and annual company objectives.
  • Gain insights into market realities to develop team targets that are both feasible.

Data Analysis and Forecasting

  • Utilize data analysis and client trend assessment to identify potential customer and sales opportunities, contributing to informed decision-making.
  • Conduct thorough research and data analysis to provide accurate revenue forecasts.

Performance Targets and Bonus Structure

  • Set clear and attainable team targets that drive growth and revenue in accordance with company objectives.
  • Design a comprehensive bonus structure that incentivizes high performance.
  • Develop performance tracking reports that enable managers to effectively monitor pipelines and provide teams with insights into their performance progress.

Process Optimization and Automation Tool Development

  • Optimize existing processes while being able to construct new workflows, define prioritization for optimization, and clearly identify which process improvements will yield enhanced sales efficiency.
  • You will be responsible for developing and managing automated tools, ensuring the end-to-end process remains seamless and refined.

Project Management

  • Facilitate collaborations with cross-functional teams including revenue, finance, CSM, product, and global teams to ensure project success.

Preferred Experience & Personal Traits:

- Minimum of 4 years relevant work experience in Strategy, Operations, Sales, Customer Success, or equivalent roles

- Deep knowledge of sales strategies, systems, data, and processes

- Skills for framing business questions with data, translating business needs into strategies, and implementing tactics and process improvements

- Experience working with large sets of unstructured data and synthesizing them into business insights (e.g. using SQL, Excel, Salesforce, Google Apps Script)

- A natural problem-solver who can work through challenges and navigate comfortably in ambiguity.

- Self-motivated, works independently and has a sense of priority.

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1
4 years of experience required
720,000 ~ 840,000 TWD / year
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About us

*歡迎身心障礙者投遞本司各項職缺
We welcome applications from individuals with disabilities.


inline 是一家專注於提升餐廳效率、管理桌況和預訂流程的軟體公司。亞太地區有近10,000家餐廳選擇使用 inline 的服務,其中包括知名連鎖品牌、米其林星級餐廳、購物中心和繁忙的特色名店餐廳。
我們與食品科技平台、社交應用程式以及多種媒體服務合作,致力於擴大 Inline 餐廳客戶的曝光和業務機會。同時,全球最大的消費者預訂業務 Booking Holdings(OpenTable、Agoda、KAYAK、Booking.com)更是我們的投資者和尊貴合作夥伴。

inline is a software business focused on maximizing restaurant efficiency managing tables and reservations. Nearly 10,000 restaurants across Asia-Pacific use inline's services, including leading chain brands, Michelin-starred restaurants, shopping malls, and busy brick-and-mortar restaurants. We also partner with food-tech platforms, social apps, and various media services to grow the exposure and business for inline restaurant customers.  The largest consumer booking business in the world, Booking Holdings (OpenTable, Agoda, KAYAK, Booking.com), is an investor and partner.


Team

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VP - Operations
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Co-CEO
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Dev Manager
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Sales Manager
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Sales Manager
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Sales Manager

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