Senior Customer Support Representative 資深客服(中、英、日)

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Job Description

inline is a software startup focused on maximizing restaurant efficiency managing tables and reservations. We have thousands of restaurants including leading chain brands, Michelin-starred restaurants, shopping malls, and busy brick-and-mortar restaurants. We also partner with food-tech platforms, social apps, and various media services to grow the exposure and business for inline restaurant customers. Our team is launching and exploring more global opportunities in key cities, including Tokyo, Osaka, Hong Kong, Singapore, Kuala Lumpur, Vancouver, Melbourne, Sydney and the cities in the US. For people with solid professional skills and talent, who are highly motivated to expand their career and learn in a fast, flexible environment, we have several opportunities to build the business with our team and write the legend with inline for the next thousand partners at a rapid pace.

We're looking for an aggressive, high-energy customer representative , who enjoys providing considerate services and empathy toward partner merchants. As a Senior Customer Support Representative, you will work closely with sales, product team, account managers, accounting, marketing and operations to manage and optimize restaurant relationships and provide maximum value for both inline and its clients.

If this sounds like you – read on!

Requirements

What You Will DO:

  • Reply daily online conversation over partner restaurants' inquiries, service operation instruction, issue/bug identification; 
  • Track progress of reported issue/bug and execute follow ups such as notify impacted merchants or send announcement to platform users; 
  • Communicate with engineers on issue identification and discuss potential impact risk to come out priority of enhancements;  
  • Take shift as 365 days customer support;
  • Analysis merchant inquiries with contact channels, time, question classification, frequency to locate enhancement initiatives by implementing new process for both product features and service procedures;   

Preferred Experience & Personal Traits:

  • Bachelor's degree
  • Proven experience 3 years work and above,a plus with customer service related.
  • At least 1 year service experience in online platform
  • EN/TW typing speed at least 30 words/min
  • Business level of verbal and written communication in both English & Japanese
  • Strong comprehension
  • Strong Excel and data management skills
  • With empathy and willing to serve
  • Availability to work on weekends

inline 樂排股份有限公司

台北市北平東路30-3號3樓

About us

inline 是一套專攻餐廳經營者使用,提高餐廳管理桌況及訂位效率的雲端管理系統公司,我們有超過千家餐聽正在使用我們的系統,其中包含了多個連鎖餐飲集團、米其林星級餐廳、百貨商場及特色名店。並與多個美食相關平台業者合作,讓餐廳增加曝光率並有穩定成長的客源。

inline is a software startup focused on maximizing restaurant efficiency managing tables and reservations. We have thousands of restaurants including leading chain brands, Michelin-starred restaurants, shopping malls, and busy brick-and-mortar restaurants. We also partner with food-tech platforms, social apps, and various media services to grow the exposure and business for inline restaurant customers.

Our team is launching and exploring more global opportunities in key cities, including Sydney, Melbourn, Brisbane, Hong Kong, Singapore, Kuala Lumpur, Bangkok, and the cities in APAC. For people with solid professional skills and talents, who are highly motivated to expand their career and grow in a fast, flexible environment, we have several opportunities to build the business with our teams and write the legend with inline for the next thousands of partners at a rapid pace.

Team

Teresa Lee
Willy Wu
Penny Chou
Vita Chao
Wii
Default avatar
Justin Wu
Fan Chen
Hannah
Spirit Tu
Abigail
Default avatar
Charlene Peng
Hans
Kristine
Clara hsu
Jack Liu
Iris Lu
vivi
wendy
Chelsea Chen
Gilbert Hsieh

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