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Japanese Customer Support Representative 日文客服專員

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Job updated about 1 month ago

Job Description

inline is a software startup focused on maximizing restaurant efficiency managing tables and reservations. We have thousands of restaurants including leading chain brands, Michelin-starred restaurants, shopping malls, and busy brick-and-mortar restaurants. We also partner with food-tech platforms, social apps, and various media services to grow the exposure and business for inline restaurant customers. Our team is launching and exploring more global opportunities in key cities, including Tokyo, Osaka, Hong Kong, Singapore, Kuala Lumpur, Vancouver, Melbourne, Sydney and the cities in the US. For people with solid professional skills and talent, who are highly motivated to expand their career and learn in a fast, flexible environment, we have several opportunities to build the business with our team and write the legend with inline for the next thousand partners at a rapid pace.

We're looking for an aggressive, high-energy customer representative , who enjoys providing considerate services and empathy toward partner merchants. As a Customer Support Representative, you will work closely with sales, product team, account managers, accounting, marketing and operations to manage and optimize restaurant relationships and provide maximum value for both inline and its clients.

If this sounds like you – read on!

Requirements

What you will do / 工作內容

  • Reply daily online conversation over partner restaurants' inquiries, service operation instruction, issue/bug identification; 
  • Track progress of reported issue/bug and execute follow ups such as notify impacted merchants or send announcement to platform users; 
  • Communicate with engineers on issue identification and discuss potential impact risk to come out priority of enhancements;  
  • Take shift as 365 days customer support;
    8:00-17:00 / 9:00-18:00 / 10:00-19:00 / 12:00-21:00 / 13:00-22:00
  • Analysis merchant inquiries with contact channels, time, question classification, frequency to locate enhancement initiatives by implementing new process for both product features and service procedures;   


What you should have / 工作技能

  • Bachelor's degree
  • Proven experience 3 years work and above,a plus with customer service related.
  • At least 1 year service experience in online platform
  • EN/TW typing speed at least 30 words/min
  • Business level of verbal and written communication in both English & Japanese
  • Strong comprehension
  • Strong Excel and data management skills
  • With empathy and willing to serve
  • Availability to work on weekends and public holidays in office

inline的設備與環境

  • 扁平化組織風格,提供配備MacBook及iPad
  • 工作升降桌,可自由調整舒適的工作模式
  • 員工咖啡廳靠近華山文創區,綠意盎然顧眼睛
  • 4層樓的寬敞明亮辦公室,鄰近捷運站交通便利
  • 舒適的沙發休憩區及戶外陽台吧台區
  • 溫馨茶水間,附有零食區、咖啡機及啤酒機

    inline的員工福利

    • 年終獎金及業績獎金
    • 免費供應知名餐廳的午餐餐點,彈性一小時休息時光
    • 員工咖啡廳及專業咖啡師,提供享用不盡的免費飲料及限量甜點
    • 不定時的人氣餐廳聚餐與團隊活動
    • 年節聚會如尾牙、中秋烤肉、聖誕派對及慶生派對等
    • 社團活動如花藝課、羽球社、吉他社等

    Interview process

    inline團隊成員來自不同城市及國家,請務必使用英文投遞履歷唷!

    • Half of the inline team is based outside of Taiwan, and this position is on a global team - so please apply in English!
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    3
    1 years of experience required
    42,000 ~ 60,000 TWD / month
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    About us

    *歡迎身心障礙者投遞本司各項職缺
    We welcome applications from individuals with disabilities.


    inline 是一家專注於提升餐廳效率、管理桌況和預訂流程的軟體公司。亞太地區有近10,000家餐廳選擇使用 inline 的服務,其中包括知名連鎖品牌、米其林星級餐廳、購物中心和繁忙的特色名店餐廳。
    我們與食品科技平台、社交應用程式以及多種媒體服務合作,致力於擴大 Inline 餐廳客戶的曝光和業務機會。同時,全球最大的消費者預訂業務 Booking Holdings(OpenTable、Agoda、KAYAK、Booking.com)更是我們的投資者和尊貴合作夥伴。

    inline is a software business focused on maximizing restaurant efficiency managing tables and reservations. Nearly 10,000 restaurants across Asia-Pacific use inline's services, including leading chain brands, Michelin-starred restaurants, shopping malls, and busy brick-and-mortar restaurants. We also partner with food-tech platforms, social apps, and various media services to grow the exposure and business for inline restaurant customers.  The largest consumer booking business in the world, Booking Holdings (OpenTable, Agoda, KAYAK, Booking.com), is an investor and partner.


    Team

    Avatar of the user.
    VP - Operations
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    Co-CEO
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    Dev Manager
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    Sales Manager
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    Sales Manager
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    Sales Manager

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