策略客戶營運經理 Strategic Account Manager

Updated about 2 months agoManagement / Business » Business Development
inline 樂排股份有限公司 work environment photoinline 樂排股份有限公司 work environment photoinline 樂排股份有限公司 work environment photoinline 樂排股份有限公司 work environment photoinline 樂排股份有限公司 work environment photo

Job Description

inline is a software company that helps restaurants increase their operating margins. More than 20,000 people working at thousands of restaurants use inline to help get their work done, including leading chain brands, Michelin-starred restaurants, shopping malls, and busy brick-and-mortar restaurants. We also partner with super-apps, global tech brands, and leading local apps in 6 countries to help inline restaurants engage with their patrons. 

We’re looking for a Strategic Accounts Manager to join us, who has maturity handling tough scenarios and communications, enjoys problem solving software project challenges, optimizing ops flows, and growing the business.

This role is a combination of enterprise sales, key accounts manager, and software PM.  The person in this role will be the primary point of contact with inline's enterprise customers who have built (and will build) their own apps and software systems on the inline developer platform. 


Requirements

Responsibilities:

  • Build trusted relationships with BDMs at inline's strategically important restaurant & mall customers
  • Proactively assess, clarify, and validate customer needs from assigned strategic accounts on an ongoing basis.
  • Solve complex business issues between F&B enterprise groups, malls, and key integration partners as they build apps and marketing plans using inline's developer platform.
  • Finds, flags, and solves issues that would cause a strategic account to churn
  • Coordinates the involvement of cross functions, including CS, RevenueOps, PM/Dev, country managers, in order to meet account performance objectives and customers’ expectations.

Performance Criteria:

  • Achieves designated expectations for strategic account lifetime value (grow LTV by keeping key accounts from churning)  
  • Achieves assigned recurring revenue and margin quota, focused on renewal and upsell objectives, in designated strategic accounts 
  • Closes designated target in new recurring subscription revenue every quarter

Accountability:

  • Meets performance criteria with a high degree of positively-regarded coordination from colleagues
  • Completes strategic customer account plans that meet company standards, with a high degree of independent leadership 
  • Maintains high customer satisfaction ratings

Qualifications:

  • At least NT$150M in cumulative sales wins
  • At least 2 years of experience in a software company working with key or strategic accounts on complex software development projects
  • Demonstrated experience working successfully to resolve issues with CxOs at US$1B+ firms
  • Fluent in Chinese and English
View all jobs

inline 樂排股份有限公司

台北市北平東路30-3號3樓

About us

inline 是一套專攻餐廳經營者使用,提高餐廳管理桌況及訂位效率的雲端管理系統公司,我們有超過千家餐聽正在使用我們的系統,其中包含了多個連鎖餐飲集團、米其林星級餐廳、百貨商場及特色名店。並與多個美食相關平台業者合作,讓餐廳增加曝光率並有穩定成長的客源。

inline is a software startup focused on maximizing restaurant efficiency managing tables and reservations. We have thousands of restaurants including leading chain brands, Michelin-starred restaurants, shopping malls, and busy brick-and-mortar restaurants. We also partner with food-tech platforms, social apps, and various media services to grow the exposure and business for inline restaurant customers.

Our team is launching and exploring more global opportunities in key cities, including Sydney, Melbourn, Brisbane, Hong Kong, Singapore, Kuala Lumpur, Bangkok, and the cities in APAC. For people with solid professional skills and talents, who are highly motivated to expand their career and grow in a fast, flexible environment, we have several opportunities to build the business with our teams and write the legend with inline for the next thousands of partners at a rapid pace.

Team

Teresa Lee
Willy Wu
Penny Chou
Vita Chao
Wii
Default avatar
Justin Wu
Fan Chen
Hannah
Spirit Tu
Abigail
Default avatar
Charlene Peng
Hans
Kristine
Clara hsu
Jack Liu
Iris Lu
vivi
wendy
Chelsea Chen
Gilbert Hsieh
Default avatar

Other Popular Jobs at inline 樂排股份有限公司

B2B Project Internship 開發專案實習

Internship160 ~ 180 TWD/hourUpdated 2 days ago

Inside Sales 業務助理(台北)

Full-timeEntry level28K ~ 30K TWD/monthUpdated about 2 months ago

Senior Full Stack iOS Software Engineer

Full-timeMid-Senior level100K ~ 200K TWD/monthUpdated 2 days ago

Senior Full Stack Web Software Engineer

Full-timeMid-Senior level100K ~ 200K TWD/monthUpdated 2 days ago

Web Developer

Full-timeMid-Senior level80K ~ 130K TWD/monthUpdated about 2 months ago

Web Platform Developer (100M+ Users)

Full-timeMid-Senior level180K ~ 240K TWD/monthUpdated about 2 months ago

Senior Engineering Manager

Full-timeMid-Senior level100K ~ 200K USD/yearUpdated 4 days ago

Regional Sales Manager, Malaysia

Full-timeDirector50K ~ 180K USD/yearUpdated 5 days ago

Senior Technical PM (Program Manager)

Full-timeMid-Senior level100K ~ 200K TWD/monthUpdated 5 days ago

Senior SDET (Software Development Engineer in Test)

Full-timeMid-Senior level60K ~ 180K USD/yearUpdated 5 days ago

Senior QA Engineer

Full-timeMid-Senior level50K ~ 150K TWD/monthUpdated 5 days ago

Senior SRE (Site Reliability Engineer)

Full-timeMid-Senior level60K ~ 180K USD/yearUpdated 5 days ago

inline Visual Designer

Full-timeMid-Senior level45K ~ 90K TWD/monthUpdated 16 days ago

inline Client Marketing Strategist

Full-timeMid-Senior level90K ~ 120K SGD/yearUpdated 16 days ago

Senior Customer Support Representative 資深客服(中、英、日)

Full-timeMid-Senior level45K ~ 52K TWD/monthUpdated 18 days ago

AR Ops Internship - Cantonese 營收管理實習生 - 粵語

Internship160 ~ 200 TWD/hourUpdated about 2 months ago

Senior Software QA Engineer

Full-timeMid-Senior level100 ~ 200 TWD/monthUpdated 23 days ago

Senior Account Manager, Japan

Full-timeMid-Senior level60K ~ 80K USD/yearUpdated 23 days ago

Content Marketer

Full-timeAssociate600K ~ 800K TWD/yearUpdated about 1 month ago

Senior Accountant - Corporate

Full-timeMid-Senior level45K ~ 70K TWD/monthUpdated about 1 month ago

營運管理專員 Revenue Operation Associate

Full-timeEntry level500K ~ 700K TWD/yearUpdated about 1 month ago

Corporate Controller

Full-timeMid-Senior levelUpdated about 2 months ago

短期合約整理工讀生

Temporary160 ~ 160 TWD/hourUpdated about 2 months ago

Senior Account Manager 資深客戶關係經營經理

Full-timeMid-Senior level60K ~ 100K TWD/monthUpdated about 2 months ago

Account Manager 客戶關係經營經理

Full-timeEntry level38K+ TWD/monthUpdated about 2 months ago

People Ops Partner, Inline Taiwan

Full-timeMid-Senior level40K ~ 60K TWD/monthUpdated about 2 months ago

平台營運數據分析師

Full-timeEntry level40K ~ 45K TWD/monthUpdated about 2 months ago

Business Development 商業開發專員(雙北、桃園)

Full-timeMid-Senior level30K ~ 50K TWD/monthUpdated about 2 months ago