Client Success Executive / 客戶成功

孚創雲端股份有限公司 work environment photo孚創雲端股份有限公司 work environment photo孚創雲端股份有限公司 work environment photo孚創雲端股份有限公司 work environment photo孚創雲端股份有限公司 work environment photo孚創雲端股份有限公司 work environment photo孚創雲端股份有限公司 work environment photo孚創雲端股份有限公司 work environment photo孚創雲端股份有限公司 work environment photo孚創雲端股份有限公司 work environment photo

Job Description

This CSX position is a combined role of researching, prospecting, and converting sales qualified leads (SQLs) to billable accounts. Not particularly required to travel, s/he is an integral part of Client Success Division (CSD), incentivized by account acquisition and revenue contribution set as goals.

Based on an overarching business strategy, the candidate will study potential leads and a variety of other resources including (but not limited to) Linkedin, Pitchbook to identify SQLs on a monthly basis.

S/he owns the SQLs, local or international, to segment and more importantly, prospect them. In a systematic approach to a client success journey, the professional proactively uses emails, phones, social media, Zoom and/or any other online & offline means at work or from home to address SQLs’ pain points and Patentcloud’s benefits, and to offer trials and demos when needed, and then to quote competitively as per the needs. The ultimate goal is to bring in as many new accounts in a timely fashion.

S/he will work at hours best suitable to the prospects, who may be located in Asia, USA, or other places as InQuartik's business grows.

Internally, the talent will also act as an assisting partner to the Manager and the team leader of CSX to do some other administrative work related to sales and ad-hoc assignments.

Cross-functionally, the talent will work with Client Success Support (CSS) on trial account set-ups and demos during prospecting, as well as onboarding and account management when the prospects are converted as billable accounts.

In addition, s/he will provide customer feedback directly to CSS, and sometimes to Software Development Division (SDD) and Product Planning & Management Division (PMDD) for immediate assistance and improvement.

Requirements

• 2-5 years Sales Experience in B2B or SaaS, for English-speaking markets
• Preferably with Law, Business, or data-related background
• Experienced with Hubspot, Microsoft, and G-Suite, and working with internal systems
• Fast learner
• Open to an agile system
• Work independently and with other teams
• Coachable, shows initiative, and cooperative
• Basic knowledge of Intellectual Properties is a great plus
• Excellent English ability is a must

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孚創雲端股份有限公司

台北市內湖區基湖路32號6樓

About us

InQuartik 孚創雲端為國際專利平台 Patentcloud 的創建者,由資料、軟體、專利等各領域頂尖人才組成,開發出自動且客觀評價專利品質與價值的 AI 演算法,提供全球客戶在研發、資本金融、投資併購、營運、訴訟時,所需的智慧財產洞見。

身為Unified Patents、Docket Navigator 等國際專利服務龍頭的夥伴,我們處理全球超過 440,000 件專利申請案,經手超過 100,000 件專利交易,參與了 1,000 多件專利訴訟案,客戶來自美國、歐洲、中國、日本、印度、台灣等,其中包含世界500強企業,Panasonic、TSMC、WABCO等,橫跨了豐富多元的產業。 

「人從來不是公司的資產。人是有智慧、有創見的個體,集結與運用資源與知識,達成偉大的成就」。為打造自由、當責、高效的內部環境,孚創雲端在人才選任上絕不妥協。除縝密的面談流程,我們悉心為各專業都打造了願景,提供豐沛資源,協助同仁尋求更高的巔峰。

在孚創雲端的全球舞台,每一份熱情都適得其所,得以擁抱世界,發光發亮。在這片沃土上,我們誠摯地期盼與優秀人才加入,一同站上世界舞台,提供客戶頂尖SaaS服務。 我們掌握先機,迅速開拓市場,客戶遍佈全球。 我們希望有機會,能與您聊聊。 

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