Jr./Sr. Client Success Relationship

孚創雲端股份有限公司

孚創雲端股份有限公司 work environment photo孚創雲端股份有限公司 work environment photo孚創雲端股份有限公司 work environment photo

Job Description

This position, either Jr. or Sr. professional, is a combined role of customer service and key account relationship. Not required to travel, she or he is an integral part of Client Success Department, who are incentivized by retaining paid members’ satisfaction and identifying further opportunities.

When a prospect is identified, she or he will assist Client Success Executives/ Manager with membership registration, demos and trials. As soon as the prospect subscribes, this professional will begin to get involved in account set-up, training, technical support and troubleshooting.

In addition, she or he owns a number of key accounts to manage. Timely and comprehensively addressing their inquiries, concerns and even complaints, the professional uses phones, emails, Zoom and/ or any other online/ offline means at work or home to communicate and to maintain satisfactory relationships with the major clients. When identifying unmet needs, she or he can work with Client Success Manager to cross-sell or up-sell by offering a product fit to the clients.

She or he will also act as an assisting partner to the Manager with work responsibilities ranging from translating customer inquiries and their corresponding replies into FAQ’s in English or Chinese, to updating Help Center and Service Alerts in circulation, to performing online chat, to doing some other administrative work related to sales and ad-hoc assignments by the Manager.

Cross-functionally, this talent will work with Marketing on digital communications, market surveys and on-boarding, with Finance on ERP and PO management, and with PM on trial and subscription account set-up.

Requirements

- Exceptional English and Chinese reading, writing, listening, and speaking ability.
- Personalty: coachable, quick learning, curious, support, and cooperative
- Prior work experience: being customer service, inside sales, telesales or sales assistant
- Microsoft Office skills: working with Word, Excel, and PowerPoint is a must
- Experience in Zendesk or Salesforce system is a plus
- Basic knowledge of Intellectual Properties is a great plus
- Additional language to English is a plus

Salary

35K ~ 50K TWD/month

Share this Job

Please Sign in or Register to get your personal invite link.

孚創雲端股份有限公司

台北市內湖區基湖路32號6樓

About us

孚創雲端 (InQuartik) 除了提供全球專利資料之外,我們更致力於讓專利資料容易理解, 使用人工智慧技術,整合、分析全世界的智財巨量資料,萃取產業與技術洞見,提供客戶在商業競爭、技術發展、投資併購、産業領域、專利品質價值評估上,得強大而可轉化為行動的的決策洞察情報。

Team

Other Popular Jobs at 孚創雲端股份有限公司

Data Engineer (DED)

Full-timeEntry level45K ~ 65K TWD/monthUpdated about 6 hours ago

Jr/Sr. Front-end Engineer (SDDII)

Full-timeMid-Senior level45K ~ 100K TWD/monthUpdated about 6 hours ago

Site Reliability Engineer (DSD)

Full-timeMid-Senior level45K ~ 80K TWD/monthUpdated about 6 hours ago

🔥 Sr. Security Engineer

Full-timeMid-Senior level60K ~ 100K TWD/monthUpdated about 6 hours ago