Jr./Sr. Client Success Relationship

孚創雲端股份有限公司

Job Description

This position, either Jr. or Sr. professional, is a combined role of customer service and key account relationship. Not required to travel, she or he is an integral part of Client Success Department, who are incentivized by retaining paid members’ satisfaction and identifying further opportunities.

When a prospect is identified, she or he will assist Client Success Executives/ Manager with membership registration, demos and trials. As soon as the prospect subscribes, this professional will begin to get involved in account set-up, training, technical support and troubleshooting.

In addition, she or he owns a number of key accounts to manage. Timely and comprehensively addressing their inquiries, concerns and even complaints, the professional uses phones, emails, Zoom and/ or any other online/ offline means at work or home to communicate and to maintain satisfactory relationships with the major clients. When identifying unmet needs, she or he can work with Client Success Manager to cross-sell or up-sell by offering a product fit to the clients.

She or he will also act as an assisting partner to the Manager with work responsibilities ranging from translating customer inquiries and their corresponding replies into FAQ’s in English or Chinese, to updating Help Center and Service Alerts in circulation, to performing online chat, to doing some other administrative work related to sales and ad-hoc assignments by the Manager.

Cross-functionally, this talent will work with Marketing on digital communications, market surveys and on-boarding, with Finance on ERP and PO management, and with PM on trial and subscription account set-up.

Requirements

- Exceptional English and Chinese reading, writing, listening, and speaking ability. - Personalty: coachable, quick learning, curious, support, and cooperative - Prior work experience: being customer service, inside sales, telesales or sales assistant - Microsoft Office skills: working with Word, Excel, and PowerPoint is a must - Experience in Zendesk or Salesforce system is a plus - Basic knowledge of Intellectual Properties is a great plus - Additional language to English is a plus

Salary

35K ~ 50K TWD / month

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孚創雲端股份有限公司

台北市內湖區基湖路32號6樓

About us

InQuartik孚創雲端是一國際軟體公司,專注於人工智慧與大數據分析,應用於研發創新、專利技術以及投資併購領域。其以組織關鍵數據、挖掘商業洞見、打造更好的決策為使命。孚創雲端透過高品質數據、創新軟體、人工智慧技術及大數據分析,從專利與投資併購數據萃取相關智慧,進而協助客戶做成具深遠影響力決策。 InQuartik有一群熱愛挑戰的大數據和軟體攻堅者,具備豐富的技術知識、研發經驗加上軟體開發能力,運用科學與數據挖掘新的洞見。藉由機器學習、深度學習,應用自然語言處理、語意分析以及電腦視覺等最新技術,建構自己核心的人工智慧及其運用。我們關注使用者的體驗與客戶成功,致力於提供使用者高度直覺、互動、智能、即時且一目了然的介面。使用者使用我們競爭者產品需要200多次的點擊始能獲得零散結果,而InQuartik產品,你只需要one click。我們為美國、日本、歐洲、中國、台灣及世界各地的使用者,提供24小時不間斷、即時且優質的產品及服務。 【創辦人】 創辦人 周延鵬律師 Y.P. Jou 連續三年榮獲IAM Market Maker ,為全球專利市場前40位最具影響力的人物,2017年更名列第17名;同時亦榮獲2018年及2017年 IAM Strategy-The World's Leading IP Strategist 300,為全球前300名智慧財產策略家,國際聲譽斐然,深具世界級影響力。 周延鵬律師多年來專注於新興產業及新技術,為跨國企業和新創公司提供整合專業服務,含策略、法律、智財、投資併購、商業模式,並為提升前述服務,創立InQuartik,發展投資、併購及其智慧財產生態所需的系統及跨域大數據分析服務,並結合其專精於智慧財產交易與貨幣化之豐富經驗,投入發展全球智慧財產交易新機制,結合交易平台、數據及品質價值分析模型,促進專利交易效率及公允。 周延鵬律師曾任鴻海科技集團法務長18年,負責全球法律、智慧財產及投資併購業務;其後擔任威剛科技營運長、台灣工業技術研究所等知名研發重點單位擔任顧問,亦受邀於台大、政大、成大執教。 【公司特色】 匯聚全球菁英人才 InQuartik希望匯聚資訊科學及人工智慧領域的跨國頂尖人才,共同發展國際性產品與平台。如果你對於人工智慧與大數據領域,具有雄心壯志,有夢想,想要改變這個世界,InQuartik是你最好的選擇!我們一直在追求新方法、新模式,顛覆傳統是我們的日常,我們也導入OKR使所有夥伴的工作目標緊密結合,不只精準快速達成目標,更不斷超越目標。 國際化的歷練環境 在InQuartik,需常與國際知名企業、法律事務所、專利基金、投資銀行互動與交流,包括開發、技術、市場與銷售領域。工作環境中亦有美、加、日外籍同仁與國外合作夥伴,包括專利/技術/投資併購專家等,與你切磋互動。團隊一向關注最新的全球研究成果與論文,你亦有機會由公司全額補助參與Tier 1 Conferences (如SIGIR, KDD, NIPS, CVPR),與全球專家往來交流。在這個跨國菁英匯聚的環境中,我們著重同仁真正的學習與成長,除了可以到美國、日本、中國等地的集團據點學習,同時我們引入矽谷管理制度與工具,使你來到InQuartik,除了能與一流人才共事,還能大幅提昇視野與貢獻,幫助您快速站在國際舞台上,經過在此的歷練,您將成為專業領域中的頂尖人物!

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