Technical Support Engineer (NOC) (客戶管理暨技術支援工程師)

次元科技股份有限公司 work environment photo次元科技股份有限公司 work environment photo次元科技股份有限公司 work environment photo次元科技股份有限公司 work environment photo次元科技股份有限公司 work environment photo

Job Description

We aim to find and develop ambitious candidates who aim to become an expert in this field. We offer the well-rounded on-the-job training program to cultivate talents become a professional Technical Support Engineer who can provide professional suggestions, and be an accountable consultant to our clients for their Asia-Pacific facing business.

Currently, our clients are several multinational industries. Most of them are publicly traded gaming companies. They run live platforms for Desktop and Mobile which involve real-time streaming video and RNG games. We also provide services to the E-commerce industry who wants to develop their business in Asia.

Our ideal candidate has a good base of technical skills, cross-functional and customer-facing communication skills, who is able to speak and write at a conversational level in both Mandarin Chinese and English. He or she is excited to get in on the ground level of a new and exciting software business.

Requirements

KEY RESPONSIBILITIES:
  • Troubleshooting and Resolution
  • Alarm Handling and Escalation
  • Client Interaction
  • Documentation and Reporting
TECHNICAL SKILLS REQUIRED:

Must Have:

  • Experience with commercial CDN’s and monitoring technologies.
  • Experience with cloud infrastructures like AWS, GCP, and other cloud platforms.
  • Capable to manage, monitor, and support for our clients’ network infrastructure, servers and services.
  • Monitor our clients’ services and respond to graph/log anomalies, system alerts.
  • Follow up proactively with internal or external parties for issue resolution progress.
  • Knowledge about CDN configuration and operations.
  • Knowledge of HTTP, TLS, and SSL.
  • Knowledge of TCP/IP and DNS protocols.
  • Summarize and report on monitored systems for service improvement.

Bonus Points:

  • Background in Linux / Unix Administration.
  • Able to automate processes and workflows via Shell, Python, or similar scripting languages.
  • Experience with build and release automation.
  • Experience with Network and Synthetic monitoring systems, gathering metric. collection, visualization, including trend statistical analysis.
  • Experience building and administering LAMP or distributed web applications, and related open-source software.
SOFT SKILLS REQUIRED:
  • Conversational in both English (equivalent to TOEIC 650) and Chinese.
  • Identify issues according to SOPs and experience, accelerate identified issues for resolution when necessary.
  • Good troubleshooting skills to break down complex issues and find the root cause on system issues.
  • Problem-solving skills. Able to understand requirements and constraints from both sides of integration.
  • Ambition. There will be many opportunities to improve this process and expand the role and team in the coming months. We want somebody who is excited to build a business with us.
  • Self-motivation. Able to work unsupervised.

Interview process

面試的流程開始之前, 會有一個線上測試。測試約 1 小時, 只要在有效的期間內, 挑選合適的時間進行測試即可。測試完成後, 將會安排接下來的面試流程。

客戶管理暨技術支援工程師的面試流程共兩階段:
(1) 第一次的面試, 約 1-1.5 小時:至內湖的辦公室,對職務與公司發展做更進一步的了解。

(2) 第二次的面試, 約 30 分鐘至 1 小時:使用 Skype 音訊, 與位於菲律賓的客戶管理暨技術支援工程師更詳盡的了解日後一起協作的工作模式與內容。

次元科技股份有限公司

8F., No. 114, Zhouzi St., Neihu Dist., Taipei City, 114

About us

JigenTec is a cloud infrastructure service provider based in Taipei, Taiwan. With over three decades of experience, we build, update and innovate software for European and North American businesses looking to win over the digital audience in Asia Pacific.

Currently, our clients are several multinational industries. Most of them are publicly traded gaming companies. They run live platforms for Desktop and Mobile which involve real-time streaming video and RNG games. We also provide services to the E-commerce industry who wants to develop their business in Asia.

次元科技股份有限公司 (JigenTec Co., Ltd.) 是一間以軟體服務為主的雲端整合專門家, 提供最專業的全方位服務:專業諮詢、分析建議、解決問題;所有需求一次到位。我們的專業領域是整合歐洲及亞洲的市場,團隊中的幾位專家這十幾年來致力於亞洲市場的營運,並尋求讓我們的顧客在亞洲市場中更具有競爭力。我們的團隊是由軟體領域的專家所組成,目前正在正進行嶄新的事業。希望能夠找到有才華的專業人士與我們一起拓展亞洲市場的事業並且共同貢獻社會。

次元科技股份有限公司 (JigenTec Co., Ltd.) 主要負責協助客戶在亞太地區進行伺服器架設、維修及各項控管等服務,我們使用最尖端的技術與模擬真實使用者體驗的測試結果,提供最貼近客戶需求的諮詢與建議;並協助客戶傳達高品質的網路效能,及雲端基礎架構等服務。

Team

Ying Ju Sun

Similar Jobs

[rezio] FAE Field Application Engineer 業務應用工程師

KKday
Full-timeMid-Senior level60K ~ 100K TWD/monthUpdated about 16 hours ago

CakeResume Job Search

Tens of thousands of jobs listings. Salary transparency. Accurate and instant search experience.

CakeResume Job Search

Find Your Dream Job