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Network Operation Center (NOC) Engineer

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职缺 4 个月前更新

职缺描述

We aim to find and develop ambitious candidates who aspire to become an expert in this field. We offer a well-rounded on-the-job training program to cultivate talents to become professional Network Operation Center Engineers who can provide professional suggestions, and be accountable consultants to our clients for their Asia-Pacific facing business.

Currently, our clients are in several global industries. Our mission is to monitor and tune their website performance. And one of the challenges is providing the most stable performance for the real-time streaming video for all kinds of devices to the end users.

Our ideal candidate has a good base of technical skills, cross-functional and customer-facing communication skills, and is able to speak and write at a conversational level in both Mandarin Chinese and English. They are excited to get in on the ground level of a new and exciting software business.

职务需求

Key Responsibilities: 

  • Troubleshooting and Resolution
  • Alarm Handling and Escalation
  • Client Interaction
  • Documentation and Reporting

Minimum Skills Required:

  • Experience with commercial CDNs and monitoring technologies.
  • Experience with cloud infrastructures like AWS, GCP, and other cloud platforms.
  • Capable to manage, monitor, and support our client's network infrastructure, servers, and services.
  • Monitor our clients’ services and respond to graph/log anomalies, and system alerts. 
  • Follow up proactively with internal or external parties for issue resolution progress. 
  • Knowledge about CDN configuration and operations.
  • Knowledge of HTTP, TLS, and SSL.
  • Knowledge of TCP/IP and DNS protocols.
  • Summarize and report on monitored systems for service improvement.

Preferred Skills:

  • Strong background in Linux / Unix Administration.
  • Able to automate processes and workflows via Shell, Python, or similar scripting languages.
  • Experience with build and release automation.
  • Experience with Network and Synthetic monitoring systems, gathering metric. collection, visualization, including trend statistical analysis.
  • Experience building and administering LAMP or distributed web applications, and related open-source software.

Soft Skills required: 

  • Conversational in both English (equivalent to TOEIC 650) and Chinese.
  • Identify issues according to SOPs and experience, and accelerate identified issues for resolution when necessary.
  • Good troubleshooting skills to break down complex issues and find the root cause of system issues. 
  • Problem-solving skills. Able to understand requirements and constraints from both sides of integration. 
  • Ambition. There will be many opportunities to improve this process and expand the role and team in the coming months. We want somebody who is excited to build a business with us.  
  • Self-motivation. Able to work unsupervised.
  • Able to recognize problem constraints and negotiate tradeoffs
  • Possesses an analytical mindset

面试流程

面試的流程開始之前, 會有一個線上測試。測試約 1 小時, 只要在有效的期間內, 挑選合適的時間進行測試即可。測試完成後, 將會安排接下來的面試流程。

客戶管理暨技術支援工程師的面試流程共兩階段:
(1) 第一次的面試, 約 1-1.5 小時:至內湖的辦公室,對職務與公司發展做更進一步的了解。

(2) 第二次的面試, 約 30 分鐘至 1 小時:使用 Skype 音訊, 與位於菲律賓的客戶管理暨技術支援工程師更詳盡的了解日後一起協作的工作模式與內容。

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需具备 2 年以上工作经验
50,000 ~ 90,000 TWD / 月
选择性或弹性远端工作
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关于我们

JigenTec is a cloud infrastructure service provider based in Taipei, Taiwan. With over three decades of experience, we build, update, and innovate software for European and North American businesses looking to win over the digital audience in Asia Pacific.

Currently, our clients are several multinational industries. Most of them are publicly traded gaming companies. They run live platforms for Desktop and Mobile which involve real-time streaming video and RNG games. We also provide services to the E-commerce industry who wants to develop their business in Asia.

次元科技股份有限公司 (JigenTec Co., Ltd.) 是一間以軟體服務為主的雲端整合專門家, 提供最專業的全方位服務:專業諮詢、分析建議、解決問題;所有需求一次到位。我們的專業領域是整合歐洲及亞洲的市場,團隊中的幾位專家這十幾年來致力於亞洲市場的營運,並尋求讓我們的顧客在亞洲市場中更具有競爭力。我們的團隊是由軟體領域的專家所組成,目前正在正進行嶄新的事業。希望能夠找到有才華的專業人士與我們一起拓展亞洲市場的事業並且共同貢獻社會。

次元科技股份有限公司 (JigenTec Co., Ltd.) 主要負責協助客戶在亞太地區進行伺服器架設、維修及各項控管等服務,我們使用最尖端的技術與模擬真實使用者體驗的測試結果,提供最貼近客戶需求的諮詢與建議;並協助客戶傳達高品質的網路效能,及雲端基礎架構等服務。

LinkedIn page : https://www.linkedin.com/company/14427268/admin/feed/posts/


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7万 ~ 14万 TWD / 月
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