Service Delivery Manager

Job Description

What You Would Be Doing:

As a Service Delivery Manager, you will be at the heart of our operations, engaging with clients, oversee test projects, and hiring skilled testers worldwide. Additionally, you will collaborate closely with our in-house development team to streamline operations by translating business processes into software tools and features.

Why You Would Like It:

As one of our first Service Delivery Managers, your role will extend beyond traditional boundaries, allowing you to participate in strategic decisions that influence the trajectory of our company. You will collaborate with a diverse team including engineering, business development, marketing, and recruitment to establish processes for an efficient workflow. You will also have the autonomy to work independently in a remote-friendly environment.


Key Responsibilities:

  • Client Success:
    • Serve as the main point of contact, establishing and nurturing strong client relationships.
    • Understand the distinct business objectives of your accounts and propose test recommendations to achieve desired goals.
    • Monitor and assess account health, and identify opportunities to increase the value and growth of existing accounts.
    • Generate and distribute monthly invoices and credit usage reports.
  • Test Project Execution:
    • Analyze test requirements and devise effective strategies that adhere to the budget.
    • Design and disseminate test cases to testers worldwide, monitor and communicate project status with stakeholders.
    • Own the tester recruitment process and manage tester expenses.
  • Process Optimization:
    • Collaborate closely with the software development team to transform processes into software tools and features.

Skills and Qualifications:

  • 3-5 years of experience in account management or client servicing in the software industry.
  • Strong written, spoken, and presentation skills in English.
  • Experience with Atlassian and Google Workspace tools.
  • Passion in software development and testing.
  • Experience working in a software team or startup environment.
  • Strong desire to create a meaningful impact.

Interview process

  • This position is on a global team - please apply in English. 
3 years of experience required
50,000 ~ 100,000 TWD / month
Managing staff numbers: not specified
Optional Remote Work
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About us

JigenTec is a cloud infrastructure service provider based in Taipei, Taiwan. With over three decades of experience, we build, update, and innovate software for European and North American businesses looking to win over the digital audience in Asia Pacific.

Currently, our clients are several multinational industries. Most of them are publicly traded gaming companies. They run live platforms for Desktop and Mobile which involve real-time streaming video and RNG games. We also provide services to the E-commerce industry who wants to develop their business in Asia.

次元科技股份有限公司 (JigenTec Co., Ltd.) 是一間以軟體服務為主的雲端整合專門家, 提供最專業的全方位服務:專業諮詢、分析建議、解決問題;所有需求一次到位。我們的專業領域是整合歐洲及亞洲的市場,團隊中的幾位專家這十幾年來致力於亞洲市場的營運,並尋求讓我們的顧客在亞洲市場中更具有競爭力。我們的團隊是由軟體領域的專家所組成,目前正在正進行嶄新的事業。希望能夠找到有才華的專業人士與我們一起拓展亞洲市場的事業並且共同貢獻社會。

次元科技股份有限公司 (JigenTec Co., Ltd.) 主要負責協助客戶在亞太地區進行伺服器架設、維修及各項控管等服務,我們使用最尖端的技術與模擬真實使用者體驗的測試結果,提供最貼近客戶需求的諮詢與建議;並協助客戶傳達高品質的網路效能,及雲端基礎架構等服務。

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Entry level
50K ~ 100K TWD / month