商務客戶服務專員 Customer Success Representative (台北/Taipei)

Kdan Mobile

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Job Description

【What will you do?】
• Provide an excellent customer assistance through high quality communication and interactions.
• Assist customers with issues related to all Kdan products and services.
• Effectively utilize a variety of on-line and off-line channels to respond to clients and help resolve both technical and non-technical issues.
• Engage potential customers by answering product and service questions. (B2B/Business partnership/E-commerce/Volume purchases)
• Prepare product or service reports by collecting and analyzing customer intelligence. 

Requirements

【Who are we looking for?】 • Understands customer satisfaction • Bachelor’s degree from an accredited four-year institution. • Working knowledge of at least two of the following operating systems: Windows, Mac, Android, iOS. • Good English reading, writing, and speaking skills are a must. • Possess good communication and interpersonal skills. *Plus • Experience in customer relationship management or customer support is a plus. • Bachelor’s degree in Business, Communications, Journalism from an accredited four-year institution. • Strong understanding of the current mobile technology market, including the mobile applications industry and its relevant market trend. •Previous working experience as a sales representative that involves international trade is a plus. • Possess some type of English proficiency test results. • Familiar with Microsoft Office Suite, particularly Excel. Come and join us!

Salary

35K ~ 45K TWD/month

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Kdan Mobile

台南市永康區中華路1-4號5樓

About us

我們凱鈿行動科技,是少數躍上國際舞台,並且不斷在強化的台灣團隊。10 年裡不斷茁壯,透過我們多樣性的服務及創造力,在CEO Kenny的帶領下,持續影響著全球2億用戶的行動生活,提供使用者成就更好的工作效率。 凱鈿最引以為傲的是我們集結著一群年輕、熱情、不畏懼挑戰的工作夥伴,而在航向更偉大航道的路上,我們就缺你一個! Kdan Mobile is one of the few Taiwanese teams that has stepped onto the international stage and has continued to strengthen itself. Over the past 10 years, under the leadership of our CEO, Kenny, we continue to influence the mobility of 200 million global users through our diversified services and creativity, in order to provide users with better work efficiency. What Kdan is most proud of is that we continue to gather a group of young, passionate working companions who are not afraid of challenges. While moving on to greater adventures, we need YOU to join us!

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Team

黃笠維
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