商務客戶服務專員 Customer Success Representative (台北/Taipei)

Kdan Mobile

Kdan Mobile work environment photoKdan Mobile work environment photoKdan Mobile work environment photoKdan Mobile work environment photoKdan Mobile work environment photoKdan Mobile work environment photoKdan Mobile work environment photoKdan Mobile work environment photo

Job Description

【What will you do?】
• Provide an excellent customer assistance through high quality communication and interactions.
• Assist customers with issues related to all Kdan products and services.
• Effectively utilize a variety of on-line and off-line channels to respond to clients and help resolve both technical and non-technical issues.
• Engage potential customers by answering product and service questions. (B2B/Business partnership/E-commerce/Volume purchases)
• Prepare product or service reports by collecting and analyzing customer intelligence. 

Requirements

【Who are we looking for?】
• Understands customer satisfaction
• Bachelor’s degree from an accredited four-year institution.
• Working knowledge of at least two of the following operating systems: Windows, Mac, Android, iOS.
• Good English reading, writing, and speaking skills are a must.
• Possess good communication and interpersonal skills.

*Plus
• Experience in customer relationship management or customer support is a plus.
• Bachelor’s degree in Business, Communications, Journalism from an accredited four-year institution.
• Strong understanding of the current mobile technology market, including the mobile applications industry and its relevant market trend.
•Previous working experience as a sales representative that involves international trade is a plus.
• Possess some type of English proficiency test results.
• Familiar with Microsoft Office Suite, particularly Excel.

Come and join us!

To apply, please visit:
https://kdanmobile.teamdoor.io/s/W70C5R?lng=zh-TW

Salary

35K ~ 45K TWD/month

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Kdan Mobile

台南市永康區中華路1-4號5樓C室

About us

凱鈿行動科技是一間軟體服務(SaaS)公司,也是少數躍上國際舞台,並且不斷在強化的台灣團隊。我們透過多樣化的服務,持續影響著全球2億用戶的行動生活,成就使用者更好的工作效率。

凱鈿最引以為傲的是我們集結著一群年輕、熱情、不畏懼挑戰的工作夥伴,而在航向更偉大航道的路上,我們就缺你一個!


Kdan Mobile is one of the few Taiwan-based SaaS (Software as a Service) providers that has emerged into the global marketplace. We continue to influence the workplace mobility of over 200 million global users through our diversified services in order to provide them with optimal efficiency.

We are a passionate and ambitious team who are willing to embrace challenges, and we want YOU to join us!



創辦故事

在2009年的那年冬天,創辦人Kenny 因為一個創意發想,意外地在那個創業風潮還沒蔓延開來的年代,開啟了一段非常有趣又迷人的創業歷程。Kenny 帶著凱鈿從一間藏身台南永康的5人公司,躍升員工150人,總部位於台灣,另於中國、美國、日本皆有據點的跨國企業。凱鈿成功在2018年完成高達五百萬美金A輪募資,也在同年獲選為Silicon Review年度最佳十大軟體開發商之一,並於2019年獲得台灣經濟部第五屆潛力中堅企業獎。

為了更加站穩世界舞台,Kenny早已預備好,秉持著:「擁抱改變、紮穩馬步、不斷溝通」的原則,帶著打造可靠軟體服務的初心,持續引導著凱鈿夥伴走向下一個令人興奮的黃金十年。

 

Founder and CEO, Kenny Su, started this company in the Winter of 2009. Kenny founded Kdan Mobile as an enterprise consisting of five employees in Tainan City, Taiwan. It now has more than 150 team members working across China, the United States, and Japan. In 2018, Kdan Mobile raised $5 million USD in its Series A venture, and was selected as one of the “10 Best Software Companies” by Silicon Review.


Kenny envisions another productive ten years as we emerge further into the global marketplace. In order to do this, we should embrace new challenges, build upon our pre-existing steps, and continue to communicate effectively with one another.

 

    跟著CEO Kenny一起認識凱鈿

    Team

    黃笠維
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