Job Description

• Provide technical support to a large scale of products. 
• Provide acknowledgement, resolution and set expectations from the actual technical analysis. 
• Log, investigate and track technical issues from clients. 
• Closely monitor application events via web-based monitoring system. 
• Familiar with escalation procedures when working with responsible departments, depending on the severity of an incident. 
• Adhere to incident management KPI's. 
• Ensure risks or concerns are maintained accordingly that could influence the quality of the software delivery or support and that timeframes are communicated properly. 
• Teamwork to ensure effectivity of resolving incident calls, and effective communication with other teams. 
• Deploy products' features and fixes to live environments whilst understanding the potential impacts on various systems. 
• Document technical articles and problem resolution steps in company knowledge base system. 
• Identify and develop ideas to enhance tools, process, training, techniques etc. 
• Work diligently and responsibly on all live environments. 
• Provide excellent services to both internal and external parties in a timely manner. 
• Standby or On call is required for this job position

Requirements

• Degree or post-secondary education in BSc IT / IS or related • Certification on Microsoft SQL 2008 / 2012 / 2014 • Understanding of Network infrastructure, IT system monitoring tools and service management concepts. • Microsoft Certified IT Professional (MCITP 2008) and/or Microsoft Certified Solutions Expert (MCSE 2012) • Excellent English communication skills • Experience with mobile app / API / IIS / MS SQL • ITIL V3 certification would be a beneficial ✿歡迎與我們聯繫✿ [email protected] 02-8978 9575

Salary

50K ~ 80K TWD/month

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Kelly Services 台灣英創股份顧問股份有限公司

台北市松山區復興北路57號14樓之1

About us

Kelly Services從1946年成立以來,就致力於為不同的產業提供多樣化的人事解決方案。在滿足客戶不同需求的70年歷史中,我們的業務內容和服務區域也隨之擴張和成長。Kelly Services的專長橫跨不同的人事服務和顧問領域、包括招募、人事管理、招募統合管理等等。 時至今日,Kelly Services已茁壯成為Fortune 500的人事產業巨頭,全球現有2,600間辦事處,每年服務200,000名客戶。耀眼的成績讓我們從同業中出類拔萃,能夠以全球化的視野和高度為優秀的人才尋求最合適的職位。 Kelly Services將持續以在地立場、全球視野為本,以精緻的量身方案為利器,挑戰漸趨多變的職場環境。 Kelly Services has provided workforce solutions to customers in a variety of industries throughout its history since 1946. Our range of workforce solutions and geographic coverage has grown steadily over 70 years to match the needs of our customers. Kelly expertise also spans an array of outsourcing and consulting solutions, including recruitment, human resource management, and vendor management on a global basis. Today, Kelly Services is a Fortune 500 staffing giant with over 2,600 offices worldwide that serves 200,000 customers annually. This strengthens our market position, enabling us to locate and place top talent on a truly global scale. We will continue to meet the evolving challenges of workforce flexibility with staffing solutions tailored to your precise business needs, both locally and globally.

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