Updated 2 months ago

Job Description

Business Process Analyst (BPA) will drive various technical activities, work with the business team to gather requirements, analyze the requirements, apply process and system knowledge, translate business requirements to technical specifications, review with the technical implementation teams, test the application, and get back sign-off from stakeholders.

Scope of Work:

· Support the global business requirement for consumer support:

· Consumer Customer Success – proactive and data-driven customer support workbench

· Consumer Customer 360 - customer profile and entitlement query

· Purchase over the phone service (8x8, Stripe, MSFT D365)

· Remote support tools - LogMeIn (Goto), ScreenMeet

· Other consumer support related systems and tools

Responsibility:

· Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.

· Ensure that all projects are delivered on-time, within scope and within budget.

· Coordinate internal resources and third parties/vendors for the execution of projects.

· Develop detailed project plan and track progress.

· Manage the relationship, user expectation and perception with all stakeholders.

· Facilitating workshops that involve eliciting process requirements and liaising with users.

· Perform or coordinate application configuration, deployment, integration, maintenance, enhancement.

Requirements

Requirement:
· At least 3-years experiences in cloud service implementation
· Demonstrated abilities in business process analysis and design
· Demonstrated abilities in stakeholder communication and collaboration
· Fast-learner / problem-solver / open-minded
· Fluent English speaking / reading / writing

1
2 years of experience required
650K ~ 850K TWD / year
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About us

A software development and IT services company 

提供企業客戶軟體專案開發及資訊技術IT人力媒合

凱竤成立於2012年

從成立到現在我們累積了許多軟體開發經驗,具備與國際大廠的服務經驗 與深厚的客戶基礎,提供經驗豐富的軟體相關技術人力來因應客戶的短、 中、長期需求協助客戶進行專案開發的工作。 客戶可經由面談挑選出合適 人選並配合專案時程駐點於客戶端進行服務。



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