[客服] 專案管理師/資深專案管理師

KKday work environment photoKKday work environment photoKKday work environment photoKKday work environment photoKKday work environment photo

Job Description

您將可加入亞洲最大的旅遊電商

我們正在深入了解客戶問題
來改善服務流程、優化客戶體驗

您將參與:

  • 服務策略規劃與導入
  • 服務品質改善
  • 跨部門流程優化
  • 深入了解問題並提出完整解決方案

Requirements

【技能需求】
需熟悉

  • 專案管理:規劃、進度追蹤、利害關係人溝通、專案結果呈現
  • 基礎資料分析:Excel函數、Excel樞紐


【熟悉任一技能或經驗尤佳(非必須)】

  • 大型客服中心相關工作一年以上經驗
  • 進階資料分析 (Excel VBA or SQL語法 or Tableau製作)
  • 實際開發程式經驗(本職務無需開發)
  • 日語JLPT N1以上或同級,能跟日籍夥伴溝通。
  • 英文Toeic 850以上或同級,能跟印度夥伴溝通。


【特質需求】
此職務需要跨部門溝通,所以希望您是:
喜歡去溝通,願意去溝通,最好善於說服別人。

作業流程設計牽涉許多細節,所以希望您是:
不排斥了解細節的。

想要升遷、想要帶人。

KKday

114 台北市內湖區新湖一路128巷15號5樓

About us

我們是一個年輕有活力的網路新創團隊,目標是要成為全球Local Tour的最大旅遊平台網站,就等你加入我們!

KKday 是一個專門提供旅遊體驗與行程 (local tours and activities) 的線上平台,網羅世界各地的深 度行程,為旅客省去了要到不同網站找行程和訂票的困擾,提升規劃自由行的舒適度。

平台目前蒐集的旅遊行程與體驗超過 20,000 種,遍佈全球 80 個國家、500 個城市。除了繁體和簡體 中文外,網站也支援英文、日文、韓文等 12 種多國語言,目的是讓來自全球的旅客都能夠更方便自 在地挑選行程,創造專屬自己獨特的旅遊經驗。KKday 秉持著為全世界旅客打造更自由、更方便、更獨特的美好旅行的使命,未來將持續透過科技、創新與關懷,提供更多優質的旅遊體驗行程。

【求職者個資蒐集告知聲明】

1. 酷遊天國際旅行社股份有限公司基於「員工招募」之目的,將蒐集您的「識別類、特徵類、社會情況、教育、考選、技術或其他專業、受僱情形」等個人資料,或您主動為求職目的而提供的資料(履歷、自傳等),以在招募期間及地區內,作為本次招募作業審核、評選、聯繫之用。如您未獲錄取,我們仍將保留您的資料以便向您通知新的職缺機會。

2. 您得以致電酷遊天國際旅行社股份有限公司行使請求查閱、補充、更正;請求提供複製本
;請求停止蒐集、處理、利用;請求刪除個人資料等權利。(註:如未正確、完整提供各項資料,將可能影響聘用的審核、評選或聯繫。

Team

Sana
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