服務品質訓練主管

Updated about 1 month agoCustomer Service » Travel consultant
KKday work environment photoKKday work environment photoKKday work environment photoKKday work environment photoKKday work environment photo

Job Description

KKday 的願景是讓每個人能夠隨心所欲地踏上旅程,足跡踏遍全世界。
即使疫情使跨國旅遊變得不可能,KKday 仍透過深化國內旅遊突破營收的上限,也成功獲得投資人的認可,於疫情最嚴重時募得 C 輪 7500 萬美金。



【職務內容】

- 服務品質管理 : 結合產品制定服務策略與目標、創造更佳的客戶體驗

- 確保現任客服同仁均能提供一貫服務,研擬訓練計畫以利品質改善

- 擔任客服部門新員工培訓、教材研擬、SOP編寫等

- 分析、規劃、執行訓練發展計畫,並評估訓練發展之成效

- 因應業務需求需偶爾調整排班時段 

Requirements

【必要條件】

- 5年以上客服中心管理職經驗

- 負責客訴處理經驗3年以上、熟悉顧客經驗管理、服務流程設計與改善

- 具備報表製作、訓練規劃、簡報提案、資料統整能力

- 個性積極活潑、具邏輯思考及溝通協調能力

- 熟稔PPT及EXCEL、善於學習新技能

- 精通中英文(聽、說、讀、寫)

【其他條件】

- 具旅遊業相關經驗

- 具第二外語尤佳

1
52K ~ 92K TWD/month
Managing staff numbers: not specified

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KKday

114 台北市內湖區新湖一路128巷15號5樓

About us

我們是一個年輕有活力的網路新創團隊,目標是要成為全球 Local Tour 的最大旅遊平台網站,就等你加入我們!

KKday 是一個專門提供旅遊體驗與行程 (local tours and activities) 的線上平台,網羅世界各地的深度行程,為旅客省去了要到不同網站找行程和訂票的困擾,提升規劃自由行的舒適度。

平台目前蒐集的旅遊行程與體驗超過 30,000 種,遍佈全球 90 個國家、500 個城市。除了繁體和簡體中文外,網站也支援英文、日文、韓文等 17 種多國語言,目的是讓來自全球的旅客都能夠更方便自在地挑選行程,創造專屬自己獨特的旅遊經驗。

KKday 秉持著為全世界旅客打造更自由、更方便、更獨特的美好旅行的使命,未來將持續透過科技、創新與關懷,提供更多優質的旅遊體驗行程。

更多資訊請搜尋 kkday.com

【 新聞介紹 】

- KKday 獲得 C 輪融資,本輪募資由 Cool Japan Fund 領投

https://www.inside.com.tw/article/21100-kkday-earn-c-round-75-million

- 『帛琉泡泡』國境開放衝第一 KKday 帛琉泡泡夢想包熱賣中

https://www.chinatimes.com/realtimenews/20210315002965-260410?chdtv

【求職者個資蒐集告知聲明】

- 酷遊天國際旅行社股份有限公司基於「員工招募」之目的,將蒐集您的「識別類、特徵類、社會情況、教育、考選、技術或其他專業、受僱情形」等個人資料,或您主動為求職目的而提供的資料(履歷、自傳等),以在招募期間及地區內,作為本次招募作業審核、評選、聯繫之用。如您未獲錄取,我們仍將保留您的資料以便向您通知新的職缺機會。

- 您得以致電酷遊天國際旅行社股份有限公司行使請求查閱、補充、更正;請求提供複製本;請求停止蒐集、處理、利用;請求刪除個人資料等權利。(註:如未正確、完整提供各項資料,將可能影響聘用的審核、評選或聯繫。

Team

Sana
Abee Wang
Joanna KUO
Yvonne

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