中、英雙語客服專員 Customer Experience Specialist

Updated about 1 month agoCustomer Service » Customer Service / Support

Job Description

崗位職責:
1.利用郵件、社交網絡及電話實時處理客戶參與活動前、中、後的各類需求
2.於中文用戶及各國供應商之間協調確認活動細節,實時處理客戶需求
3.負責進入後台系統確認訂單及日常出票

任職要求:
1.溫柔耐心客服溝通,沉得住氣,抗得了壓;
2.細心有責任感,中、英文流利
3.反應迅速,思維敏捷,必要的時候能使出殺手鐧把客人收拾的服服帖帖

如何投遞履歷:https://www.klookcareers.com/jobs/customer-experience-specialist-mandarin-speaker-taipei

10
30K ~ 45K TWD/month
Partial Remote Work

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KLOOK 客路

台北市松山區長安東路2段225號3樓

About us

KLOOK是全球領先的旅遊體驗預訂平台,提供全球270個目的地、超過10萬個當地行程與旅遊服務預訂,包括:景點門票、當地行程及交通、必吃美食、WiFi服務及獨特體驗。KLOOK客路透過創新技術,旅客可在旅途中預訂行程、極速確認,並以QR Code電子憑證即時享受便利服務,每日為無數旅客締造「過足旅行癮」的難忘體驗。此外,KLOOK App也獲選為Apple App Store和Google Play「年度精選App」。

KLOOK於2014年在香港成立,目前團隊已有超過1,000名員工遍佈全球20個辦公室,平台支援9種語言及41種貨幣支付。KLOOK融資總額超過5.2億美元,獲得頂尖創業投資機構的支持,包括紅杉資本、軟銀願景基金、TCV、經緯創投、高盛等。

現在就和KLOOK一起探索未知的世界吧!

Founded in 2014, Klook is a world leading travel activities and services booking platform. Klook gives travelers a seamless way to discover and book popular attractions, tours, local transportation, best foods, and unique experiences around the world on its website and award-winning app ('Best of 2015', ‘Best of 2017’ & ‘Best of 2018’ by Google Play and Apple App Store). With Klook’s innovative technologies, travelers can book on-the-go and redeem the services by using QR codes or e-voucher. Each day, Klook empowers countless travelers to indulge in their wanderlust and spontaneity through over 100,000 offerings in more than 270 destinations.

With a team of more than 1,000 across over 20 offices worldwide, Klook's services are available in nine languages, supporting 41 currencies. It has raised over US$520 million investment from world-renowned investors including Sequoia Capital, Softbank Vision Fund, Matrix Partners, Goldman Sachs, and TCV. Get inspired by Klook at www.klook.com, the company blog or @Klook.

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