Job Description

1. 第一時間針對各種狀況為Lalamove用戶進行引導,優化整體使用經驗
2. 藉由電話與文字形式,對用戶快速傳達Lalamove品牌服務理念,優化用戶關係
3. 傾聽夥伴與用戶使用狀況,針對各種運送過程中的狀況做出最佳協調
4. 不斷了解Lalamove與各種相關產業知識,包含Lalamove運作流程與相對應之服務細節,以即時給予用戶正確資訊

Requirements

1. 具團隊合作精神,有責任感,高抗壓性 2. 對於客服工作有熱忱、擁有解決問題的能力 3. 對新創與共享經濟有熱血與憧憬

Salary

25K ~ 32K TWD/month

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Lalamove小蜂鳥國際物流有限公司

台北市松山區南京東路五段387號二樓

About us

2013年以EasyVan成立於香港,2015年進入台灣並且改名為Lalamove。2019年的現在,Lalamove不僅成為獨角獸公司(市值超過十億美元),同時也已經完成三億美元(相當於台幣九十億元)的D輪融資,將版圖擴大至亞洲15個城市(香港、台灣、曼谷、芭達雅、馬尼拉、宿霧、胡志明市、河內、吉隆坡、新加坡、雅加達、孟買、德里、邦加羅爾及海得拉巴)。同時,我們也以货拉拉在中國大陸設置了超過100多個城市據點。截至2018年,Lalamove已經服務過2500萬用戶,200萬名司機夥伴,服務的總距離為12億公里,相當於地球到月球三千多次的距離;同時,我們也在東南亞地區擁有超過3500名的營運員工,讓Lalamove在各城市的運作得以順利進行。 也因此,我們也不再叫自己Startup,我們現在稱自己為Scaleup。 Lalamove於2018年獲選為Google Play最具潛力的應用程式,目前在雙北擁有近萬間企業合作,並且與不同產業電商密切合作,如行動支付業「街口支付」、生鮮宅配業「愛上新鮮」、花卉網站「花道家」、零售產業「家樂福」、「頂好」。 我們致力於提供最簡單的快送,最即時且全年無休的專件配遞服務;我們希望透過Lalamove,能夠同時滿足顧客在物流上的需求,也能夠提供我們的夥伴自由並且舒適的工作平台,達成真正的資源共享與雙贏! Originally known as EasyVan, Lalamove was launched to satisfy a specific logistical need - van hiring. Started in Hong Kong in December 2013, Lalamove now operates in 180+cities across China and Southeast Asia. Today, Lalamove unceasingly matches 25 million registered customers with a pool of 3.6 million drivers of vans, trucks and motorcycles. The Lalamove way has revolutionised old van hiring call centres to being so streamlined, customers and drivers match with each other within 12 seconds. Local deliveries are fulfilled at a breakneck 55 minutes, door-to-door. Providing reliable and quick deliveries for customers, Lalamove also optimises drivers fleet and route to maximise their earning potential. Our Mission is to empower our local community by making delivery fast and simple. And to make that happen, we set our vision as making Lalamove synonymous with delivery by offering 24/7/365 service.

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Team

Joanna Kung
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Li Kung
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