The Opportunity:

We at Lalamove are now looking for a local Office IT Support person to help us with our IT System Support across our office in Taipei. This function helps us bring our IT systems standardization to the next level. We're a young and modern tech company where most of our work is Cloud-based. We're hoping you're a person who finds this an interesting challenge!

You will be part of the Office IT Infrastructure Project team here at Lalamove where our end-to-end goal is to deliver the best experience from a tooling perspective, as well as making sure that Lalamove stuff actually works and is secure. So, whilst you'd suggest your own decisions, processes and implementation within the Office IT space, there's still room to help within everything from User Workstation Hardware, Telecom ISP Service, Cloud/IP PABX, Networking, AV VC System, Security System as well as IT facility coordination and daily System Administration (G-Suite, Slack, etc …)

What we seek:
- Maintain and support office Users Workstation (PC/Laptop) and various Office IT Equipment life-cycle and availability
- Coordinate and maintain office Meeting Rooms VC and AV System Setup
- Coordinate with Telecom Service (ISP) Vendors to ensure Offices Telco Circuits availability (Internet, IDAP, ISDN, PSTN or etc)
- Coordinate and troubleshoot for Office Structured Cabling System
- Daily System Administration and support (Accounts creation, termination, etc...)
- Documentation (Inventory, IT Drawings, IT related documentation)
- Troubleshooting for IT Equipment and inquiries of users
- Communication with IT Vendors in various categories

What we require:
- Degree or certificate holder in Information Technology or related disciplines
- 2 - 3 years solid experience in IT Technical Support, System Administration
- Solid experience in AV VC System Concept, Design and Technical Troubleshooting
- Experience in Procurement Procedure for IT Equipment and vendors / ISP communication
- Experience and knowledge in Networking (Firewall, Core/Access Switching, etc), On Perm / Cloudbase Server and IP/Cloud PABX System Concept, Connection and Installation
- Experience in MacOS/Windows Installation, Administration and maintenance
- Knowledge of MS Office 365 (Words, Excel, PowerPoint…)
- Basic knowledge of IT Server/Comms Room Infrastructure and Structured Cabling System
- Good communication skills in English
- Independent, self-motivated, well organized and able to work under pressure
- Qualification in CCNA, MCSE, MCP, MCITP is an advantage
- Experience in G-Suite is an advantage