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Job updated 2 months ago

Job Description

Job Descriptions :

* Use lab hardware to replicate customer configuration in order to replicate customer failure mechanism.

* Read and interpret hardware error logs & OS logs to isolate customer problems, further to use debug equipment to capture detail failure information.

* Provide technical expertise to the Field on problem determination/isolation, then providing action plans or deliver the solution to resolve client issues.

* Develop field action plans to address design/quality issues which have affected customers - including: Stop ships, field communications, Retain Tip review and generation, Engineering Change (EC) disposition, and rolling Field Replace Unit (FRU) stock when necessary

* Knowledge of server architecture and major building blocks (e.g.CPU, Memory, chipset, PCI-e)

* Have the ability to use a Logic Analyzers & Oscilloscopes to isolate complex client problems.

* Drive lessons learned for field issues and ensure experience problem not re-emergence in later generations of systems.

* Participate on pre-product activities, taking technical positions for defect deferrals and HW design changes.

* Warranty product Maintenance to cooperate with manufacturing quality engineer to drive Pre-Stop / Stop-Ship issues for closure and minimize field impacts.

* Interface with client teams and customers to explain technical solutions and maintain customer satisfaction


Position requirement:

* 5+ years’ experience in Server or Computer industry

* Rich experiencer with Oscilloscope, and could execute UPI, DMI, DDR, PCIe,SATA, SAS, I2C, LPC, etc signal validation independently.

* Familiar BERT Scope and VNA and could do Rx signal test with guide document.

* Good Python skill is preferred * Good team player and learning capacity

* Good Written and Spoken English is preferred.

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6 years of experience required
60,000+ TWD / month
Partial Remote Work
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About us

Lenovo是一家營業額達600億美元,名列《財富》世界500大,業務遍及180個市場的全球化科技企業。 我們專注於“Smarter Technology for All”的願景,每天為數百萬名客戶提供智慧化裝置與基礎架構,並幫助他們打造智慧化解決方案、服務與軟體,期待攜手成就一個更具包容性、更值得信賴且可持續發展的數位化未來。

價值觀是我們行為的準則,Lenovo的價值觀包含: -服務客戶 -誠信共贏 -創業精神 -開拓創新。


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