Customer Specialist (English)

Job Description

1. Dealing with international clients to ensure business expansion and growth, make sure the company provides quality customer service, and maintain company image.

2. Answer incoming calls from overseas clients.
Reply instantly online to client inquiries (via email or online social networking software )

3. Offer product information and instruction for clients and help clients with the application process.

4. Record and track clients' status, maintain service levels.

5. Provide kind, polite, and timely responses to clients' queries; identify clients' problems, and offer instruction.


【上班時間】:
*前三個月培訓期為正常班:09:00-18:00 周休二日

*正式上線後需排/輪班(早、晚),如無法配合者請謹慎考慮哦!
- 早班時間:08:00 - 16:00
- 晚班時間:14:00 - 22:00
- 每班為8小時工作時間(包含用餐時間)
- 每周排休二日、月休共8 - 10天或按當月國定假日天數規定,讓您兼顧工作與生活

Requirements

1. Fluent and highly proficient in spoken and written English, including listening and reading skills as clients are from overseas.

2. Good computer skills with proficiency in Microsoft office. Fast typing speed preferred.

3. Good Communication skills / Team player/ Delicate work skills.

4. TOEIC score higher than 720

Interview process

1.筆試與基本資料填寫:40分鐘

2.初試:20分鐘

3.複試:20分鐘

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立亨網絡服務有限公司

台北市大安區光復南路102號8樓

About us

立亨網絡服務有限公司 (LH Network Service Ltd.) 為客戶服務、技術服務、顧問諮詢團隊,與多國頂尖業務夥伴合作,為全球廣大客群提供網路金融技術、專業線上投資分析等,全方位的細緻、專業線上客戶服務。

Team

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