A front office executive’s responsibilities expected:

Welcome Customers

Front office executives greet everyone who enters. This action sets up a positive interaction that reflects well on the employer.

Provide Service

Known for their helpfulness and knowledge of the facility, front office executives direct people where to go. At a hotel, for example, this could involve checking people into the computer system, explaining particulars about the room and amenities, answering questions about food service or local transportation, and calling for assistance with luggage.

Answer Phones

In addition to serving on-site guests, front office executives take care of incoming calls. They provide basic information, such as hours of operation or directions to the place, and direct other inquiries to the appropriate staff member.

Help with Security

Because they are positioned in the area where people arrive and leave, front office executives are well-stationed to be “eyes and ears” at the facility. They keep tabs on who is coming and going and report anything suspicious. To aid with safety, front desk executives may be in charge of things such as issuing badges, checking IDs, signing guests in and out, and unlocking the bathroom.

General Office Upkeep

Front office executives may be called upon to perform routine clerical and administrative jobs, such as sorting mail, filing, entering data, and signing for packages.

Collecting Payment

At places such as hotels, front office execs may total bills for guests and process payment by running a credit card or verifying a check.

Promoting the Brand

As one of the company’s main ambassadors, front office executives try to build excitement and convey information.

• Good command of the English language is essential, both written and verbal
• Answer the phone, take messages, and redirect calls to appropriate offices.
• Must possess strong organization time management skills, attention to detail.
• Must be guest service focused and a team player.
• Positive attitude and outgoing personality is essential.
• Must be able to work shifts - days, evenings, overnight, weekends and holidays.
• Personable, enthusiastic, self-motivated and able to work independently.
• Strong interpersonal and organizational skills.