A front office executive’s responsibilities expected:
Front office executives greet everyone who enters. This action sets up a positive interaction that reflects well on the employer.
Known for their helpfulness and knowledge of the facility, front office executives direct people where to go. At a hotel, for example, this could involve checking people into the computer system, explaining particulars about the room and amenities, answering questions about food service or local transportation, and calling for assistance with luggage.
In addition to serving on-site guests, front office executives take care of incoming calls. They provide basic information, such as hours of operation or directions to the place, and direct other inquiries to the appropriate staff member.
Help with Security
Because they are positioned in the area where people arrive and leave, front office executives are well-stationed to be “eyes and ears” at the facility. They keep tabs on who is coming and going and report anything suspicious. To aid with safety, front desk executives may be in charge of things such as issuing badges, checking IDs, signing guests in and out, and unlocking the bathroom.
General Office Upkeep
Front office executives may be called upon to perform routine clerical and administrative jobs, such as sorting mail, filing, entering data, and signing for packages.
At places such as hotels, front office execs may total bills for guests and process payment by running a credit card or verifying a check.
Promoting the Brand
As one of the company’s main ambassadors, front office executives try to build excitement and convey information.
Mana-Mana Suites & Hotels (MMSH), is an innovative hospitality and rental management company catering to like minded owners and developers of city suites, hotels, getaway villas and resorts in and around Asia Pacific region.
Mana-Mana Suites & Hotels (MMSH)，是一家創新的酒店和租賃管理公司，為亞太地區及周邊地區城市套房、酒店、度假別墅和度假 村的志趣相投的業主和開發商提供服務。
We determined to make all places to be more welcoming and enjoyable. In return, higher yield for owners.