CS Support Engineer-Platform Team 系統平台技術支援工程師(CSS約聘人員)


Job Description

Job Description: 
The CS Support Engineer will provide high quality technical support of Windows Server and Microsoft System Center to the Professional customers, and Premier customers, when necessary. The Support Engineer needs to manage both customer relationships and the technical resolution of customer’s requests, deliver high quality Customer and Partner Experience (CPE) through timely response, resolution, interpersonal collaboration and execution. 

• Technical support includes scoping, trouble-shooting, solution providing and closure. 
• On-duty responsibility by answering phone calls from customers at appointed on duty time. 
• Triage issues through impact assessment and initial investigation 
• Collaborate effectively with various Microsoft groups to drive resolution 
• Ensure appropriate communications are sent out on outages/maintenances to all stakeholders in a timely manner 
• Take an active role in collecting and relaying enhancements feedback on existing processes and workflows 
• Utilize effective multi lingual verbal/written skills to communicate with premier partners, vendors, service operations center and various Microsoft groups via electronic correspondence or telephone.


Technical Requirements:
• At least 2 years of Technical Support experience (in a Tier 2 or 3 role) including experience with technical support operational metrics, Customer Satisfaction, SLA’s.
• Bachelor or Master Degree in Computer Science, Electronic Engineering or equivalent experience is preferred.
• Be familiar with Microsoft platform product line and functionalities.
 Desktop Infrastructure (Windows 7/8/10)
 Windows Server 2008/2012 and clustering
 Active Directory/GPO/WSUS/KMS/WDS/MDT
 System Center
• Strong working knowledge of Internet Protocols, networking, mail delivery systems, DNS, SMTP, mail applications required (relevant certifications preferred).

Professional Skills, Knowledge and Abilities:
• Skilled at interacting with enterprise customers
• MCSE/Windows Server 2012, MCSE/Desktop Infrastructure, MCITP will be a plus
• Able to display a high degree of organization and be able to prioritize tasks effectively
• Be open and passionate in new technology research and adoption.
• Quick learning ability is required. And willing to take BIG challenge.
• Self-driven, aggressive and out-going; strong problem solving and technical writing skills.
• Good initiative, motivation, communication skills and high team spirit.
• Fluent spoken and written English and Mandarin, English proficiency equivalent to TOEIC test score 730 will be a plus
• Must have the ability to take initiative and work in a fast-paced environment while balancing multiple demands, addressing shifting priorities, and maintaining focus.


40K ~ 60K TWD/month



Share this Job

Please Sign in or Register to get your personal invite link.



About us


ManpowerGroup萬寶華(NYSE: MAN)為提供創新人力資源解決方案領域中居全球領導地位的公司,在業界擁有近70年的經驗。身為人力資源專家,我們透過萬寶華旗下品牌Manpower®、Experis®、Right Management ®、ManpowerGroup® Solutions,幫助80個國家及區域超過40萬名客戶解決其關鍵人才需求,提供全面的解決方案以發掘、管理、發展人才。




Jill Pan

Other Popular Jobs at ManpowerGroup萬寶華企業管理顧問股份有限公司

派遣至知名大廠-財務/會計助理 -105JP

ContractAssociate35K ~ 45K TWD/monthUpdated 2 months ago

派遣至知名電動車廠/ IT Desktop Support專員/內湖 - 105JP

Full-timeEntry level40K ~ 50K TWD/monthUpdated 2 months ago

知名醫療產業-IT 程式設計師-105JP

Full-timeEntry level35K ~ 50K TWD/monthUpdated 2 months ago

派遣至知名外商-H/W Engineer -105JP

Full-timeEntry level40K ~ 60K TWD/monthUpdated 2 months ago