CS Support Engineer-Platform Team 系統平台技術支援工程師(CSS約聘人員)

ManpowerGroup萬寶華企業管理顧問股份有限公司

Job Description

Job Description: 
The CS Support Engineer will provide high quality technical support of Windows Server and Microsoft System Center to the Professional customers, and Premier customers, when necessary. The Support Engineer needs to manage both customer relationships and the technical resolution of customer’s requests, deliver high quality Customer and Partner Experience (CPE) through timely response, resolution, interpersonal collaboration and execution. 


MAIN RESPONSIBILITIES 
• Technical support includes scoping, trouble-shooting, solution providing and closure. 
• On-duty responsibility by answering phone calls from customers at appointed on duty time. 
• Triage issues through impact assessment and initial investigation 
• Collaborate effectively with various Microsoft groups to drive resolution 
• Ensure appropriate communications are sent out on outages/maintenances to all stakeholders in a timely manner 
• Take an active role in collecting and relaying enhancements feedback on existing processes and workflows 
• Utilize effective multi lingual verbal/written skills to communicate with premier partners, vendors, service operations center and various Microsoft groups via electronic correspondence or telephone.

Requirements

Technical Requirements:
• At least 2 years of Technical Support experience (in a Tier 2 or 3 role) including experience with technical support operational metrics, Customer Satisfaction, SLA’s.
• Bachelor or Master Degree in Computer Science, Electronic Engineering or equivalent experience is preferred.
• Be familiar with Microsoft platform product line and functionalities.
 Desktop Infrastructure (Windows 7/8/10)
 Windows Server 2008/2012 and clustering
 Active Directory/GPO/WSUS/KMS/WDS/MDT
 AD RMS
 System Center
• Strong working knowledge of Internet Protocols, networking, mail delivery systems, DNS, SMTP, mail applications required (relevant certifications preferred).

Professional Skills, Knowledge and Abilities:
• Skilled at interacting with enterprise customers
• MCSE/Windows Server 2012, MCSE/Desktop Infrastructure, MCITP will be a plus
• Able to display a high degree of organization and be able to prioritize tasks effectively
• Be open and passionate in new technology research and adoption.
• Quick learning ability is required. And willing to take BIG challenge.
• Self-driven, aggressive and out-going; strong problem solving and technical writing skills.
• Good initiative, motivation, communication skills and high team spirit.
• Fluent spoken and written English and Mandarin, English proficiency equivalent to TOEIC test score 730 will be a plus
• Must have the ability to take initiative and work in a fast-paced environment while balancing multiple demands, addressing shifting priorities, and maintaining focus.

Salary

40K ~ 60K TWD/month

Location

台北

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ManpowerGroup萬寶華企業管理顧問股份有限公司

106台北市大安區敦化南路二段105號10、13樓

About us

美國總公司:美國威斯康辛州密爾瓦基市

網址:www.manpowergroup.com
ManpowerGroup萬寶華(NYSE: MAN)為提供創新人力資源解決方案領域中居全球領導地位的公司,在業界擁有近70年的經驗。身為人力資源專家,我們透過萬寶華旗下品牌Manpower®、Experis®、Right Management ®、ManpowerGroup® Solutions,幫助80個國家及區域超過40萬名客戶解決其關鍵人才需求,提供全面的解決方案以發掘、管理、發展人才。



台灣總公司:106台北市大安區敦化南路二段105號10、13樓

網址:www.manpower.com.tw
ManpowerGroup萬寶華於1997年在台灣成立分公司,萬寶華台灣團隊是由來自各產業的人力資源顧問所組成,憑藉著專業知識、經驗與熱忱,積極瞭解客戶需求,發展出對客戶最有益的解決方案。萬寶華的解決方案涵蓋企業中所有與人才發展相關的項目,包括人才招募、外包、評估、培訓、諮詢、職涯管理等服務。包含正職、中高階、派遣、短期、臨時、契約等人才招募服務;招募流程外包、跨區域招募、物流倉儲作業管理、供應商管理、通路行銷等外包專案服務;以及委外、試用、薪資等人事管理服務。

Team

Jill Pan

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