Job Description

The Quality Engineer is responsible for driving continuous improvement in the quality of Dell systems, solutions, peripherals, and software as experienced by our customers. The Quality Engineer works with Engineering, Manufacturing, Procurement, Supplier Quality and Product Support to ensure that Dell delivers high quality products and processes to customers. Additional responsibilities include ensuring quality goals and performance measurements are met.PRINCIPLE DUTIES AND RESPONSIBILITIES:
 Lead in Core Team (Program Team) as a quality representative identify and implement action resolve Customer Experience issues, reduce dispatch rates and better customer experience. 
 Work with cross-functional team to support the CLCA process relative to portable / desktop computers.
 Drive quality improvements by eliminating sources of defects in the design, supplier, new product introduction, and mfg processes.
 Drive improvements in dispatch rates and warranty cost through product and process quality improvements. 
 Drive cross-functional quality improvements focused on robust design, superior supplier quality management and enhanced diagnostic capability.
 Utilize product and process lessons learned to drive preventative actions and improvement plans. 
 Drive cross functional WW initiatives to drive overall warranty cost reduction and customer improvement using BPI principles.


Strong problem solving skills using analytical and data-driven approach;
Strong initiative and ability to work in a self-directed environment;
Ability to communicate clearly through oral and written communications;
Ability to present clear and concise information to team, internal and external customers; Facilitation and leadership skills to lead meetings.;
Ability to lead extended teams and meet deadlines.
Strong skills in Dell Competencies: Driving For Results, Command Skills, Intellectual Horsepower, Building Effective Teams, Learning on the Fly


45K ~ 60K TWD/month

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About us


ManpowerGroup萬寶華(NYSE: MAN)為提供創新人力資源解決方案領域中居全球領導地位的公司,在業界擁有近70年的經驗。身為人力資源專家,我們透過萬寶華旗下品牌Manpower®、Experis®、Right Management ®、ManpowerGroup® Solutions,幫助80個國家及區域超過40萬名客戶解決其關鍵人才需求,提供全面的解決方案以發掘、管理、發展人才。




Jill Pan

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