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日語在線客服(Remote)

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Job updated 3 months ago

Job Description

MEXC is one of the fastest-growing global digital asset exchanges by trading volume and users, serving a mission to empower people worldwide to achieve financial success through crypto. MEXC is known as the “gem hunter” in the crypto space and is the go-to listing partner for many high-growth crypto projects in their early stages.We are looking for a high-performing Operation and Maintenance Engineer for our to be a part of our growing team.


Why us?

  • MEXC (www.mexc.com) is one of the fastest-growing global digital asset exchanges by trading volume (Top 10 according to CoinMarketCap)
  • Competitive salary+bonuses
  • Fast moving, challenging and unique business problems
  • International work environment and flat organisation
  • Great career development opportunities in a growing company
  • Competitive salary
  • Flexible working hours, Casual work attire



About the Opportunity:

我們正在找一位日與客服專員負責為我們客戶提供卓越的支持和幫助確保滿足的需求並及時有效地解決他們的疑問 溝通技巧解決問題的能力和友好的舉止將有助於我們致力於提供一流的客戶體驗

What Youll be Doing:

  • 通過在線客服工具接收用戶的詢問並提供及時滿意的答复
  • 識別並解決用戶提出的任何現有問題或疑慮
  • 精通日語培訓後表現出較強的業務敏感性和掌握基本業務概念的能力
  • 集思廣益找出用戶體驗中的障礙識別用戶需求提出問題解決和流程優化方案
  • 能夠適應輪班工作或夜班

What We Look For in You:

  • 良好的邏輯思維能力能夠理解並解決用戶的真實需求
  • 熱衷於客戶服務致力於確保積極的客戶體驗並提供全面的問題解決方案
  • 有效的溝通技巧能夠根據不同的個體調整溝通方式和風格
  • 強大的自我管理能力以及在快節奏和動態環境中獨立工作的能力
  • 快速學習能力並善於發現改進機會
  • 通過電話電子郵件工單和在線聊天服務提供客戶支持的經驗
  • 優秀的溝通和人際交往能力吃苦耐勞能夠承受壓力
  • 要求日語流利N1優先




Pay Range

55,00075,000 TWD/M薪資依照個人能力工作經驗核薪

Benefits amp; Perks

  • 有競爭力的薪酬待遇基本工資夜班津貼
  • 有競爭力的薪資和雙月獎金
  • 彈性工作時間
  • 工作生活平衡包括年假和病假
  • 良好的成長和晉升前景我們為您提供幫助技能發展機會指導和培訓計劃幫助您取得成功
  • 員工參與認可和激勵計劃
  • 跨國工作環境通過與來自不同背景文化和國家的個人互動來推進您的職業生涯
  • 國際化的工作環境和扁平化組織

How We Hire

  1. 01 Application review 02 Interviews 03 Offer 04 Onboard


Contact: 

Please submit your CV directly to [email protected] &[email protected]

(為求最高的效率,請避免使用站內信,請直接寄信至以上Email)




Are you passionate about this opportunity, but worried that you don't have 100 of the experience were looking for We still want to hear from you Contact us and let us know why you would make a great addition to the Insider community.

Our core value is effectiveness. We make things happen. We listen to each other, learn from each other, and take risks together. We understand that a diverse set of perspectives and an inclusive environment are critical to our success. All of this helps us get better every day. Check out our mission, values, and culture page to learn more.


MEXC supports a distributed workforce that allows for varied work locations. Many roles are eligible for 100 remote or hybrid remote office work unless otherwise noted.


Requirements


Interview process





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1
2 years of experience required
60,000 ~ 90,000 TWD / month
100% Remote Work
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Logo of MEXC.
MEXC
Blockchain
1001 - 5000 people

About us

Founded in 2018, MEXC is known as the exchange of high performance and mega transaction matching technology. The team at MEXC are some of the first movers and pioneers of financial and blockchain technology. Currently, MEXC Global caters to 6 million+ users in more than 70 countries around the world and we have just started. This magnificent achievement is a significant milestone, and MEXC aims to become the go-to platform for new traders and experienced investors as they move forward in their financial journey.

MEXC is present across continents obtaining key licenses and passing jurisdictions in countries like Australia, Estonia and the United States. MEXC also offers localized language support for investors from different countries making it easier for them to trade. The exchange at MEXC Global is a high-performance trading engine which has been developed by experts from banking industry and is capable of completing 1.4 million transactions per second, which results in ground breaking efficiency and enhanced performance. User security if of top priority at MEXC because of which our servers are hosted independently across multiple countries ensuring optimal data integrity and security.

MEXC 成立於2018 年,是一家採用高性能大宗交易撮合技術的中心化交易所。平台由擁有豐富金融行業和區塊鏈技術經驗的專業團隊運營。目前,MEXC Global 在全球70 多個國家擁有約500 萬用戶。這一成就是一個重要的里程碑。我們旨在成為新老投資者的首選平台。

MEXC交易所在三個國家,即澳大利亞、愛沙尼亞和美國,獲得了關鍵許可證。 MEXC 也為來自不同司法管轄區的投資者提供不同的語言服務。 MEXC Global 提供由具有銀行技術專業知識的開發人員開發的高性能交易引擎,每秒可以完成140萬筆交易,大大提升了效率和性能。為了加強安全性和確保最佳數據完整性,我們的服務器集群在新加坡和韓國獨立託管。

2019年,MEXC增長迅速,截至2019年底已獲得全球數字資產交易市場5%份額。 2019年,MEXC也被專業媒體評為年度“最受用戶歡迎交易平台”、年度“最佳交易平台”


Team

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MEXC Recruiter
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Sr. Recruiter/ TA
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Sr. Recruiter/ TA
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Lead, Regional Talent Acquisition
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Recruiter

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