韓語在線客服

Job Description

MEXC is one of the fastest-growing global digital asset exchanges by trading volume and users, serving a mission to empower people worldwide to achieve financial success through crypto. MEXC is known as the “gem hunter” in the crypto space and is the go-to listing partner for many high-growth crypto projects in their early stages.


Why us?

  • MEXC (www.mexc.com) is one of the fastest-growing global digital asset exchanges by trading volume (Top 10 according to CoinMarketCap)
  • Competitive salary+bonuses
  • Fast moving, challenging and unique business problems
  • International work environment and flat organisation
  • Great career development opportunities in a growing company
  • Competitive salary
  • Flexible working hours, Casual work attirer



About the Opportunity:

我們正尋找一位誠徵個性積極、顧客導向的韓語客服專員。客服專員需要處理解決向上通報的顧客提問,提供優質的顧客服務,提升顧客滿意度。

What You'll be Doing:

  • 通過在線客服工具接收用戶的詢問並提供及時、滿意的答覆
  • 識別並解決用戶提出的任何現有問題或疑慮
  • 精通韓語和英語,優先考慮中文能力
  • 培訓後表現出較強的業務敏感性和掌握基本業務概念的能力
  • 集思廣益,找出用戶體驗中的障礙,識別用戶需求,提出問題解決和流程優化方案
  • 能夠適應輪班或夜班工作


What We Look For in You:

    • 良好的邏輯思維能力,能夠理解並解決用戶的真實需求
    • 熱衷於客戶服務,致力於確保積極的客戶體驗並提供全面的問題解決方案
    • 有效的溝通技巧,能夠根據不同的個體調整溝通方式和風格
    • 強大的自我管理能力以及在快節奏和動態環境中獨立工作的能力
    • 快速學習能力並善於發現改進機會
    • 通過電話、電子郵件、工單和在線聊天服務提供客戶支持的經驗
    • 優秀的溝通和人際交往能力,吃苦耐勞,能夠承受壓力
    • 要求韓語流利,精通中文優先



    Pay Range

    55,000-75000 NTD/M

    Salary depends on experience.


    Benefits & Perks:

    • Competitive remuneration package (Basic Salary + Shift Allowance).
    • Competitive Salary and Bi-month Bonus.
    • Flexible Working Hours, and Casual Work Attire.
    • Work-life and Wellness, including Annual Leaves and Sick Leaves.
    • Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programs to help you succeed.
    • Employee engagement, recognition and appreciation program.
    • Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations.
    • International Work Environment and Flat Organisation.

    How We Hire

    1. 01 Application review--> 02 Interviews-->03 Offer-->04 Onboard

    Apply for the Job: Here



    Are you passionate about this opportunity, but worried that you don't have 100% of the experience we're looking for? We still want to hear from you! Contact us and let us know why you would make a great addition to the Insider community.Our core value is effectiveness. We make things happen. We listen to each other, learn from each other, and take risks together. We understand that a diverse set of perspectives and an inclusive environment are critical to our success. All of this helps us get better every day. Check out our mission, values, and culture page to learn more.

    MEXC supports a distributed workforce that allows for varied work locations. Many roles are eligible for 100% remote or hybrid remote/office work unless otherwise noted.



    Interview process

    How We Hire

    1. 01 Application review--> 02 Interviews-->03 Offer-->04 Onboard


    Contact: Please submit your CV directly to [email protected]

    [email protected]

    (為求最高的效率,請避免使用站內信,請直接寄信至以上Email)



    2
    2 years of experience required
    1,500 ~ 2,500 USD / month
    Partial Remote Work
    Personal Invitation Link
    This is your personal referral link for job invitation. You'll receive an email notification when someone applied for the position via your job link.
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    MEXC
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    About us

    Founded in 2018, MEXC is known as the exchange of high performance and mega transaction matching technology. The team at MEXC are some of the first movers and pioneers of financial and blockchain technology. Currently, MEXC Global caters to 6 million+ users in more than 70 countries around the world and we have just started. This magnificent achievement is a significant milestone, and MEXC aims to become the go-to platform for new traders and experienced investors as they move forward in their financial journey.

    MEXC is present across continents obtaining key licenses and passing jurisdictions in countries like Australia, Estonia and the United States. MEXC also offers localized language support for investors from different countries making it easier for them to trade. The exchange at MEXC Global is a high-performance trading engine which has been developed by experts from banking industry and is capable of completing 1.4 million transactions per second, which results in ground breaking efficiency and enhanced performance. User security if of top priority at MEXC because of which our servers are hosted independently across multiple countries ensuring optimal data integrity and security.

    MEXC 成立於2018 年,是一家採用高性能大宗交易撮合技術的中心化交易所。平台由擁有豐富金融行業和區塊鏈技術經驗的專業團隊運營。目前,MEXC Global 在全球70 多個國家擁有約500 萬用戶。這一成就是一個重要的里程碑。我們旨在成為新老投資者的首選平台。

    MEXC交易所在三個國家,即澳大利亞、愛沙尼亞和美國,獲得了關鍵許可證。 MEXC 也為來自不同司法管轄區的投資者提供不同的語言服務。 MEXC Global 提供由具有銀行技術專業知識的開發人員開發的高性能交易引擎,每秒可以完成140萬筆交易,大大提升了效率和性能。為了加強安全性和確保最佳數據完整性,我們的服務器集群在新加坡和韓國獨立託管。

    2019年,MEXC增長迅速,截至2019年底已獲得全球數字資產交易市場5%份額。 2019年,MEXC也被專業媒體評為年度“最受用戶歡迎交易平台”、年度“最佳交易平台”


    Team

    Avatar of the user.
    MEXC Recruiter
    Avatar of the user.
    Sr. Recruiter/ TA
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    Sr. Recruiter/ TA
    Avatar of the user.
    Lead, Regional Talent Acquisition
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    Recruiter

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