As a technical account manager, you will be responsible as customer primary contact to oversee and address our customers’ technical needs. You will provide accurate technical service before and after the point of sale (primarily after point of sales), ensuring customer satisfaction. In this role, you will get to work with multiple industry leading companies in Taiwan, understand their operation and business strategies, and most importantly strengthen your skills in the revolutionary Google cloud ecosystem. Cloud is the future, and if you want to help businesses to transform, come work for one the best and fastest growing Google Cloud Partner in Asia, and excel together with CloudMile.

【Roles & Responsibility】

．Provide technical support (especially in GCP domain/workload) for customers to support pre-sales and post-sales processes (primarily in post-sales) processes.

．Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.

．Be the primary contact window between customers and company RD team, addressing issues on time

．Analyze customers’ needs and suggest upgrades or additional features to meet their requirements

．Develop strategic relationships with stakeholders to understand a customer’s business and develop strategic roadmaps. Lead quarterly business reviews and executive sessions to better understand business and technical needs.

．Plan for customer events and launches, partnering with Support, Engineering, and Site Reliability Engineering to ensure customer success during critical moments.

．Work with customers and Support to guide issues/escalations to resolution.

．Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate cloud adoption.

【Minimum qualifications】

．Bachelor’s degree in Computer Science, Engineering, related technical field or equivalent practical experience.

．3 years of experience in a customer-facing role, interfacing with executive stakeholders, driving customer technical implementations or transformation programs.

．Experience supporting customers in one of the following: cloud operations (launch/capacity planning, product release management), technical support, escalation management, IT consulting.

【Preferred qualifications】

．MBA or Master’s degree in a management, technical or engineering field with years of customer-facing experience.

．Experience in application/workload migration to public cloud providers.

．Experience collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions.

．Experience collaborating across business units internally and at large enterprises.

．Understanding of one of the following: IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.

． Excellent communication, presentation, problem-solving, and management skills, with experience translating business requirements into technological solutions.