美國矽谷公司 - Customer Support Representative (亞洲區)

Job Description

As the first point of contact for our customers, you will help shape our customer facing voice by providing positive, helpful, timely responses to customer issues.

Requirements

* Respond to inbound support tickets, ensuring they receive timely, useful information to reduce friction while using the product.

*Anticipate customer needs and problems before they surface; develop deep customer intuition to empower our customers to achieve their goals.

*Handle all of our tickets with the ability to answer any and all questions in regards to our platform and escalate complex issues when appropriate.

*Confidently handle customer support live (eg. chat or screen share) or asynchronously (eg. email) support for an increasing area of domain expertise to model any events.

*Learn, implement and give feedback on new, untested customer support approaches (ie: chat experimentation, community forum participation, etc.)

*Relay customer feedback and highlight improvement opportunities to inform future Product, Growth, Marketing, and Customer Support initiatives.

*Collaborate with other leads and managers to prioritize work and set the direction for the Customer Support organization.

Interview process

Video Interview

Personal Invitation Link

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About us

Company Website: https://www.morganphilips.com/en

Morgan Philips Group wins the following awards at Asia Recruitment Awards 2019:

§ Grand Winner 2019 – Recruitment Agency
§ Gold for Best Executive Search Agency
§ Gold for Best Candidate Experience – Recruitment Agency
§ Silver for Best Client Service

Morgan Philips是全球型的人力資源解決方案公司,在22個國家設有據點。
自2013年來,我們網羅了 600名高度專業化的顧問,走在各專業領域的最前端。
我們集團為5,000多家跨國公司提供服務,包括人才招聘及人才發展等解決方案。
通過 博禹 在大中華區的五個辦事處(香港、上海、北京、廣州、台北)和集團分公司網絡,我們能夠為客戶網羅世界各地的最佳人才。

Morgan Philips Group is one of the world’s largest digital headhunting company with offices in over 22 countries. Since 2013, we’ve developed over 600 highly specialized consultants who are always active in the market scouting for talents. Globally, we have served more than 5,000 multinational companies in providing solutions on talent acquisition, retention and development.


Team

Bonny Wu
Chieri Igarashi

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