售前顧問 | Presales Consultant

Job updated about 7 hours ago
Actively Reviewing Resumes

Job Description

Key Responsibilities
1. 提供具商業性的技術支援,協助售前業務團隊銷售或創造新合作機會
2. 替客戶規劃產品、規格或解決方案,並提供相關資料向客戶簡報說明
3. 根據客戶的需求或既有設備,規劃詳細的開發規格和工作說明,以利開發團隊進行後續工作
4. 積極參與並管理專案進度、產品試用和POC
5. 能有效且明確的與內外部進行溝通,並整合相關資訊、規劃專案進度。
6. 統整客戶需求訪談、使用回饋,了解市場趨勢,歸納並提供創新產品解決方案,讓業務團隊及產品團隊能更熟悉,增加Omnichat顧問服務專業度
7.協助售後團隊處理客戶的技術問題,並統整相關資訊,建立良好循環的內部訓練系統。

  1. Technically and commercially support the sales process – initiatives, upsells and new opportunities.
  2. Obtain and review client’s requirements as to propose the best-fit solutions to fulfil client’s needs
  3. Prepare and deliver solution for customer, including presentation, demonstration, PoC, proposal writing
  4. Responsible for solution design and Scope of Work
  5. Work and communicate efficiently with the clients, internal and external.
  6. Enabling new sales opportunities by constantly collecting information about clients' new & changes in requirements
  7. Facilitate solution implementation management in post-sales stage
  8. Actively work with product & engineering team & help them in addressing any technical post-sales issues

Requirements

1. Master's/Bachelor's degree in information technology or information management or information engineering
2. 3+ years in software or SaaS company as Presales or technical support role
3. Proposal writing and presentation skills
4. Consultation for solution selling ability, self-learner for new technology or tools for adapting to customer needs
5. Cross-team communication skills, problem-solving ability
6. English proficiency
7. Martech and Retail/eCom working experience is a plus

Interview process

Pre-sales interview flow

  1. 1st Interview
  2. 2nd Interview (presentation)
  3. 3rd interview (CEO)
1
3 years of experience required
900,000 ~ 1,300,000 TWD / year
Partial Remote Work
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About us

Omnichat 創辦於 2017年,是來自香港的新創企業,專注於發展全通路對話式商務 (Omnichannel Chat Commerce)。涉及技術和產品包括串接官網對話及整合不同社群通訊軟體, 跨渠道用戶數據追蹤,全通路線上線下 OMO 導購銷售,Live Chat、Chatbot、自動化跨渠道再行銷,快速讓客戶營收成長及提升銷售轉換。目前正服務包括台灣、香港、馬來西亞等多個亞洲城市的零售品牌客戶。在2020年,Omnichat完成由亞洲最大創投機構「之初創投 AppWorks Ventures」領投2,400萬募資,進一步發展包括台灣在內大東南亞市場。

Omnichat 堅信「透過對話,把訪客轉化成顧客」。 全通路對話式商務 (Omnichannel Chat Commerce) 將會徹底顛覆整個數位行銷行業,而 Omnichat 正走在技術革新的最尖端。加入我們核心團隊,一起打全球最大的對話式銷售平台。


Team

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Admin
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Founder & CEO
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Software Architect
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Associate Director of Product Manager
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HR
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Associate Director (Account Management)

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