Business Analyst (Client Success Team), IXT Vietnam

Job updated about 12 hours ago

Job Description

We are looking for a solid contributor to join our fast-growing entrepreneurial SEA team. If you are passionate about making an impact and enabling breakthroughs in a traditional industry through high-growth tech solutions, this is the role for you.

You will be a key representative of IXT Core Solution to our existing and upcoming clients, handling communications between client business/IT users and our team of developers with a main focus on driving client success and adoption. You will clarify project scope and business specifications, coordinate internal technical resources, and assist the team in delivering high-quality project values on time.

Reporting line:

· Solid line to: Regional/Group Client Success Director

· Dotted line to: SEA Partnership Director

Know more about how we deliver transformation through:

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How to apply

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*Please apply by English CV, thank you.


Responsibilities and Duties

    1. Pre-sale (30%)

    • Collaborate with the BD/Partnership team to support pre-sale activities, including product demonstrations and presentations.
    • Sign off on technical solutions tailored to the specific needs of potential clients.
    • Participate in sales meetings and negotiations, providing technical expertise and insights to help close deals.
    • Conduct market research and competitive analysis to identify opportunities and inform sales strategies.

    2. Business Analysis (30%)

    • Conduct detailed business analysis to understand clients' insurance technology needs and challenges.
    • Gather and document business requirements, workflows, and processes.
    • Collaborate with internal teams to develop and implement solutions that meet client specifications.
    • Analyze data and generate reports to support decision-making and strategic planning.
    • Continuously monitor and evaluate the effectiveness of implemented solutions, recommending improvements as needed.

    3. Client Success (40%):

    • Serve as the primary point of contact for clients, ensuring their satisfaction and success with our products and services.
    • Provide ongoing support and training to clients to maximize their use of our technology solutions.
    • Proactively identify and resolve client issues, escalating when necessary to ensure timely resolution.
    • Track and report on client success metrics, including usage, satisfaction, and retention rates.
    • Handle reconciliation, invoice, payment collection.



    • Vietnamese, Bachelor's degree in a relevant field such as Business Administration, Information Technology, or a related discipline.
    • 8+ years of experience in business analysis, client success, or pre-sales roles, preferably in the insurance technology sector.
    • Experience with SaaS/ PaaS solutions and insurance product knowledge.
    • Proven ability to manage multiple projects, stakeholders, and priorities in a fast-paced environment.
    • Ability to seamlessly work using English with remote teams, including internal and external partners.
    • Self-driven, looking for a challenge, and excited to make a difference.

    What We Offer:

    • Competitive salary and benefits package.
    • Opportunities for professional growth and development in SEA markets.
    • A collaborative and innovative work environment.
    • The chance to make a meaningful impact in the insurance technology industry

    8 years of experience required
    48,000 ~ 60,000 SGD / year
    Partial Remote Work
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    OneDegree Group成立於2016年8月,旨在增強保險業務,使其更加精簡、快捷、高效。 2020年4月,我們榮幸地獲得香港保險業監管局頒發的虛擬保險公司牌照,成為一家綜合性數字保險公司。 我們為個人提供各種保險服務,包括寵物保險、人類健康保險、電子商務保險和家庭保險。 在亞洲,引入虛擬保險牌照導致對IXT保險技術解決方案的需求持續增長,我們收到了來自大型金融企業、保險公司、知名創新科技企業等多家機構的諮詢,尋求如何利用IXT團隊建立在線保險平台並推動產品創新。

    此外,我們還通過 - OneInfinity 提供全面的服務,提供數字資產保險; Cymetrics,提供網絡安全評估解決方案; OneSavie Lab 提供針對 Web3 生態系統量身定制的風險評估和管理解決方案。 這些服務面向企業,包括專業賠償、董事和高級職員 (D&O) 保險、網絡信息安全保險和數字資產保護等專業保險產品。



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    我們的 B2B 保險科技團隊 IXT,致力加速保險產業創新腳步。IXT 現代化保險核心系統,以領先業界的技術和產業洞察,協助客戶快速且大規模地創新、升級並取得亮眼的業務績效。IXT 的開放式 API 架構,使業者能與生態系合作夥伴無縫串接、擴大保險應用場景、增加客戶及提升營收。

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    我們的資訊安全團隊Cymetrics,專注於提供全面的資安評估 SaaS 平台。團隊成員均擁有資安風險管理和滲透測試的專業知識,具有在四大管理顧問公司、台灣領導資安服務商、知名品牌原廠的豐富經驗,且積極參與國際 CTF 競賽,並曾取得世界前三名。我們服務的客戶來自不同產業,包括政府、金融、製造業、高科技和電子商務等等。我們團隊也協助集團獲得 ISO 27001 和 ISO 27017 認證,強化集團資安治理。團隊的核心價值在於創新、專業和協作,以提供高效的資安解決方案。

    OneInfinity (B2B Insurance Service) Team

    我們的數位資產保險產品團隊OneInfinity,為數位資產參與者提供保險解決方案,包括交易平台、託管機構、資產管理公司、銀行和技術供應商。所提供的服務包括數位資產錢包保險(犯罪及實物)和企業責任保險(專業人士賠償、董事和高級管理人員、投資管理及網絡)。另與Cymetrics 提供靈活的資訊安全評估,協助企業管理資安風險。

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