Project Manager (Client Success team), IXT

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Deskripsi Pekerjaan

We are looking for a dynamic individual to join our team as Project Manager in our Client Success Team.

As a member of a fast-growing entrepreneurial team, there are plenty of opportunities for leadership responsibilities. If you are passionate about making an impact, as well as in enabling breakthroughs in a very traditional industry through high-growth tech solutions, this is the role for you.

In this role, you will be a key representative of IXT Insurance Platform to our existing & upcoming clients, handling communications between client business/IT users and our team of developers with a main focus to drive client success and adoption. You will clarify project scope and business specifications, coordinate internal technical resources and assist the team in timely delivering project values with guaranteed high-quality solutions.


Know more about how we deliver transformation through: https://theixt.com/

OneDegree Tech Blog: https://medium.com/onedegree-tech-blog


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How to apply

Please apply this position through 👉 https://boards.greenhouse.io/onedegree/jobs/5184276004

It will help us process your applications faster!

*Please apply by English CV, thank you.

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Responsibilities and Duties

    1. Project Management (50%)

    • Creating monthly and weekly plans for clients and IXT team, setting targets, and ensuring they meet the project goals, priority, and high-level timeline
    • Building logical and detailed documentation for requirement analysis and project
    • Identify project risks and dependencies with the main goal to achieve client business objectives with the best resources provided
    • Work with business analysts to conduct detailed business analysis to understand clients' insurance technology needs and challenges
    • Gather and document business requirements, workflows, and processes.
    • Collaborate with internal teams to develop and implement solutions that meet client specifications.
    • Continuously monitor and evaluate the effectiveness of implemented solutions, recommending improvements as needed.

    2. Client Success (50%):

    • Serve as the primary point of contact for clients, ensuring their satisfaction and success with our products and services.
    • Provide ongoing support and training to clients to maximize their use of our technology solutions.
    • Proactively identify and resolve client issues, escalating when necessary to ensure timely resolution.
    • Track and report on client success metrics, including usage, satisfaction, and retention rates.
    • Coordinating with geographically distributed client business users and IXT development teams to clarify system requirements and facilitate the project implementation process from kickoff to closing stage
    • Work closely with marketing and product team to align on strategy, product planning and new opportunities

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    Persyaratan

    • 3-5+ years of experience working in a customer-facing role or in a client services team capacity in the B2B software industry and/or high-growth startups
    • Communicate in fluent business English / Mandarin
    • Exceptional verbal and non-verbal communication skills in both Chinese and English, including presenting, negotiating, and reporting
    • Excellent customer success skills with a knack for developing strong relationships with project stakeholders
    • Able to manage multiple priorities, work under fast-paced startup environment
    • Attention to detail, with a strong commitment and desire for high standards of work
    • Ability to seamlessly work with remote teams, including internal and external partners
    • Self-motivated, looking for a challenge and excited to make a difference

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    Proses interview

    • Phone interview: 1 hour, meet with HR
    • Online / Onsite Interview: 1.5 -2 hours, meet with hiring managers

    Compensation commensurate with experience.

    1
    Diperlukan pengalaman selama 3 tahun
    840,000 ~ 1,200,000 TWD / tahun
    Kerja Remote Parsial
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    關於我們

    OneDegree Group成立於2016年8月,旨在增強保險業務,使其更加精簡、快捷、高效。 2020年4月,我們榮幸地獲得香港保險業監管局頒發的虛擬保險公司牌照,成為一家綜合性數字保險公司。 我們為個人提供各種保險服務,包括寵物保險、人類健康保險、電子商務保險和家庭保險。 在亞洲,引入虛擬保險牌照導致對IXT保險技術解決方案的需求持續增長,我們收到了來自大型金融企業、保險公司、知名創新科技企業等多家機構的諮詢,尋求如何利用IXT團隊建立在線保險平台並推動產品創新。

    此外,我們還通過 - OneInfinity 提供全面的服務,提供數字資產保險; Cymetrics,提供網絡安全評估解決方案; OneSavie Lab 提供針對 Web3 生態系統量身定制的風險評估和管理解決方案。 這些服務面向企業,包括專業賠償、董事和高級職員 (D&O) 保險、網絡信息安全保險和數字資產保護等專業保險產品。

    OneDegree集團在各個企業領域迅速擴張,這樣的增長使我們成為市場領導者,以下是我們各個產品團隊的詳細介紹。


    核心商業模式

    OneDegree HK (B2C Insurance Service) Team

    我們的 B2C 保險產品團隊,稱為 OneDegree HK,專注於為個人和家庭提供多種保險和相關服務,包括寵物保險、家居保險、火險及重疾保險等,為客戶提供全面的保險保障。該團隊為首批獲發香港保險業監管局的虛擬保險業者許可證的保險公司之一,為個人和企業提供寵物保險、電子商務保險、家居保險、重疾保險和數字資產保險等保障。以客戶為中心,旨在確保他們的生活和財產得到最佳的保護。


    IXT (B2B Insurtech) Team

    我們的 B2B 保險科技團隊 IXT,致力加速保險產業創新腳步。IXT 現代化保險核心系統,以領先業界的技術和產業洞察,協助客戶快速且大規模地創新、升級並取得亮眼的業務績效。IXT 的開放式 API 架構,使業者能與生態系合作夥伴無縫串接、擴大保險應用場景、增加客戶及提升營收。


    Cymetrics (Cybersecurity Service) Team

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    OneSavie Lab (Web3 Service) Team

    OneSavie Lab, 一個結合 Web3與AI科技的頂尖實驗室,致力於為Web3 生態系統以及眾多參與者提供先進的智能風險監控和管理工具,包括中心化和去中心化的多元策略選擇。 OneSavie Lab的核心使命是為投資者、機構和其他虛擬資產領域的利益相關者提供全方位的支持。從代幣風險監控、資產情報分析,到Web3 的風控諮詢,我們都能提供專業、精確的服務,在新興領域為客戶護航。


    我們的目標是繼續推動保險科技領域的創新,為客戶提供更好的保險體驗,同時為員工提供發展和學習的機會。


    更認識我們:OneDegree Tech Blog 

    在這個技術部落格我們將會分享更多關於 OneDegree 的技術分享,歡迎你來與我們激盪更多技術交流!


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