About

Company summary

Open Access BPO is an American outsourcing firm that operates in the world’s most preferred source of outsourced voice services, the Philippines. The firm tags itself as an all-around outsourcing services provider for offering a wide range of business process solutions, including inbound customer service, outbound sales, non-voice technical support, multilingual call center, and a long list of back office services. Incepted in 2006 by its founder, Open Access BPO transferred operations to its current facilities in Makati City a year after it was established in San Carlos, California. The move paved way for expansions, as the then telemarketing startup eventually grew into the all-encompassing firm that it is today. From only one financial services account, the company now employs over 1,000 employees handling various accounts from businesses of all sizes and industries, including those that made it to the prestigious Fortune 500 list.

Products or services

國際電話秘書及客服中心服務

For a dynamic market, we offer multichannel solutions available in 30+ languages,

capturing customers’ unique needs.

Mission

總公司設立登記在美國,但目前最大的營運中心在菲律賓Makati,主要服務對象是歐美語系;本公司設立在台灣是希望能將台灣發展為亞洲語系的主要營運中心,如此一來與亞洲語系國家的時差問題影響較小。目前涵蓋語言為國語、日語、韓語等,未來因應亞洲語系種類會大量增加不同語系客戶服務專員,今年短期目標是客戶服務專員人數能以倍數方式增加。

Employee benefits

◆ 獎金/禮品類

1.年終獎金

2.三節獎金/禮品

◆ 保險類

1.意外險

2.職災保險

◆ 休閒類

1.部門聚餐

◆ 制度類

1.完整的教育訓練

2.順暢的升遷管道

◆ 請/休假制度

1.週休二日

2.特休/年假

3.陪產假

4.不扣薪病假

5.家庭照顧假

6.生理假

7.育嬰假

◆ 補助類

1.結婚禮品

Photos

OPEN ACCESSBPO 一路通有限公司 work environment photoOPEN ACCESSBPO 一路通有限公司 work environment photoOPEN ACCESSBPO 一路通有限公司 work environment photoOPEN ACCESSBPO 一路通有限公司 work environment photo

Team

Jobs

韓文★航空票務客服‘’需6/22前能報到‘’(完整培訓無經驗可)

[職務說明] ☑線上協助會員及旅客處裡航空票務相關事務 ☑細心傾聽客戶需求並且給予正確的解決方案及提供良好的服務品質 [職務要求] ☑需有精通流利的韓文能力 ☑英語中等程度 ☑班別兩個時段輪流 [Job Description] -Provide Quality customer service on every call -Answer incoming calls fromcustome...
1
35K ~ 42K TWD/month
Updated 13 days ago
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Program Manager "需有客服管理經驗及英日文流利"

[職責說明] ☑客服組長及組員的選用、培訓、輔導、管理、效考核訂定及主持例行性會議。 ☑協助客服組長及組員處理特殊客訴案件。 ☑彙整業務相關報表資料,建立各項客服相關管理表單與分析,有效強化及管控內部稽核執⾏能⼒。 ☑與客戶進行例行性會議及關係之維護,了解客戶預期績效。 ☑確認各組間的軟、硬體設備及人力完善無虞,必要時預先與所負責部門申購設備與資源。 [職務要求] ☑英文精通、日文中等以上程...
Updated 13 days ago
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(6月上旬入職) 美商體育用品平台粵語線上客服 Cantonese Customer Service Specialist

職務描述: 細心傾聽客戶需求並且給予正確的解決方案 為客戶提供良好的服務品質 主要協助解決會員資料維護等相關問題 工作時間: 9AM-6PM 週一至週六(輪休),固定休日 工作地點: 近象山捷運站 This is a full time position with full paid training and comprehensive induction program - conduct...
Updated about 2 months ago
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