Operation Support 文字客服人員

開網有限公司OpenNet Limited

Job Description

Candidate Profile

● Successful candidate should be an analytical-driven individual with excellent problem solving skills.

● The candidate is expected to be detail-oriented for financial data check with the hands-on and practical experience of back office system.

● The candidate is expected to have the experience in handling general inquiries and escalated issues promptly within online customer service structure.

● The candidate has to be good bilingually in Chinese and English, especially reading and writing in English should be intermediate or above. (Good English verbal communication is a plus.)


Key Responsibilities

● To reconcile and manage the online payment from downstream service providers.

● To execute daily & monthly payment review, and provide report if needed.

● To check potential fraud activities to mitigate the risk in online transaction, and escalate issue promptly if needed.

● Acting as customer service administration to provide online support to tier 1 and tier 2 CS team crossing out different markets of Africa.

● Will need to be on call for night shifts and weekends in rotation basis (Outside office).

● Reports to Operation Manager.

Requirements

Skills and Educational / Qualification Requirements ● Above average in written and spoken English ● 1+ years of general experience in internet or related online company ● 1+ years of operation support in gaming with sports betting interest is a plus ● Working knowledge of database architecture and management (preferably MySQL) is a plus ● Bachelor degree and above in a related subject (science major) would be beneficial

Salary

520K ~ 585K TWD/month

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開網有限公司OpenNet Limited

台北市中正區重慶南路一段119號

About us

OpenNet Limited is an IT services provider to emerging markets mainly across Africa. Our technology is currently deployed in 3 countries, with plans to rapidly expand to more than 20 countries within the next 2 years. 開網有限公司主要為一家提供非洲地區資訊服務的外商公司。 目前開網有限公司的技術平台已獲得非洲三個國家採用,預計兩年內拓展技術服務至二十個以上的國家。集團執行長把台灣當成是技術研發總部看待,現在到未來將深耕台灣,持續招募更多優秀之台灣技術人才加入我們。 員工辛勤工作的付出,公司將撥發優於業界營收回饋之一定比例,給予豐厚獎金作為回饋員工。

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